September *, ****

Attention Johnson and Armel Consulting:

I am pursuing my education in medical coding and I am actively seeking an

administrative job in the medical field. During my research, I was thrilled to learn about your

current opening for a medical receptionist. I have been seeking an opportunity to put my

knowledge and experience in customer service and administrative skills to use in the medical

field. I am looking for a long term position where I can grow as my skills and education advance.

Based on your listed requirements and my qualifications, I believe we would be a good match.

My knowledge of HIPAA compliance and regulations, demonstrated skills using

Microsoft Office (Word, Excel and Powerpoint), and vast knowledge of medical terminology,

will make me an immediate asset to your company. I am fully competent in operating a multiple

line phone, maintaining and update detailed client records, serving as a link between

management and clients/customers by handling questions and complaints and interpreting the

needs of individual clients as well as many other areas.

I am also dedicated to continuing my education in the field by obtaining certifications in

medical coding and a degree in healthcare reimbursement. I believe you can never obtain too

much knowledge in an area that you love. I am looking for a company that I can advance with

and contribute to their long term success.

I know that there would be a mutual benefit obtained from employment within your

company and I would welcome the opportunity to meet and interview with you to discuss the

needs of your company and how I am best able to meet those needs. Thank you in advance for

your time and consideration.

Sincerely,

Rachel Kiefer

Rachel Kiefer

3423 Versailles Ln.

Louisville, Ky. 40219

502-***-****

Email: abki9g@r.postjobfree.com

______________________________________________________________________________________

OBJECTIVE: To find a long term position in the medical field, with opportunities for advancement

with my education and ability; that utilizes my skills in professionalism and outstanding customer service.

SKILLS

-Maintains and creates cooperative relationships with customers and staff.

-Active customer service abilities dealing with long term customer relationships.

-Maintains and updates extensive records regarding client information.

-Able to assist multiple clients/customers within a reasonable time frame.

-Serves as a link between management and clients/customers by handling questions and

complaints and interpreting the needs of the individual.

-Proficient in Microsoft Office 2007 (Word, Excel and Powerpoint)

-Knowledgeable of HIPAA compliance and regulations

-Vast knowledge of medical terminology

EDUCATION

2009- Spencerian college – Medical coding and administration (current)

2003-2004 Trendsetters academy of cosmetology

2002-2003 Western Kentucky University

EMPLOYMENT

2005-2010 J C Penney styling salon

As a hairdresser, I learned many valuable skills regarding client interaction and

customer service. I also gained experience in receptionist duties including but not

limited to the ability to handle high call volumes, multi-task, schedule

appointments, handle customer complaints, and update client information.

2002-2003 Phonathon (work study)

While working at the Phonathon at Western Kentucky University, I obtained the

skills needed to proficiently carry out my duties as a call center operator such as

customer courtesy and keeping a professional conversation precise and to the

script. My job was to obtain donations from the alumni to go towards the annual

fund at WKU.

2002 John Conti (temporary)

During holiday breaks from college, I obtained employment working for John

Conti coffee shop as a barista. My duties there included ordering, receiving, and

stock supplies and/or retail products; providing customers with product details;

receiving and processing customer transactions.

REFERENCES upon request

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