Customer Service Manager

Shameka Y. Dillard

**** *** **** ****** ***, Oh, 43110

904-***-****

*********@*****.***

Objective: To obtain a position as manager.

Education

Kaplan University

Master of Science in Management - Change Leadership

2011

Bachelor of Science in Business Management & Accounting

2009

Technical Skills

MS Office Word Excel PowerPoint

Work Experience

Lapetite Academy - Jacksonville, FL

2009 - 2009

Toddler Teacher

. Maintain an open, friendly, and cooperative relationship with each child

and family.

. Talk, sing, and read to infants frequently.

. Promote feelings of security and trust.

United States Post Office - Jacksonville, FL 2006 - 2007

Letter Carrier

. Sort and case mail.

. Deliver mail to over eight hundred residence.

. Make sure mail is secure at all times.

. Face to face customer service.

United States Navy - Kings bay, GA 2001 - 2005

Information Technician

. Transmit, receive and processes all forms of telecommunication.

. Performs the duties of traffic clerk and watch supervisor.

. Answering inbound phone calls.

. Proficient in Microsoft Word, Excel, and PowerPoint.

. Sets up and use multichannel, diversity equipment; monitors traffic flow.

Metro One - Secaucus, NJ 2000 - 2001

Phone Operator

. Answer directory assistance calls.

. Make reservations; provide turn-by-turn directions.

. Give customers refunds.

. Develop and provide services that caller's will be satisfied with.

Pinkerton Security - Weehawken, NJ 1999 - 2000

Security Supervisor

. Supervised 15-25 security guards.

. Making schedules and implementing training for security guards.

. Using Honeywell system to make access cards for clients.

Contact this candidate