Sales Administrative Assistant

Michelle Poshek

***** ***** **** **** ( Grand Haven, MI 49417 616-***-****

817-***-**** (mobile) ( **********@*****.***

Qualifications Summery

o Demonstrated ability to gain customer trust and provide exceptional

customer care.

o Motivated and dependable individual with experience providing

superior administrative support.

o Recognized for excellent accuracy and quality; positive attitude and

exceptional work ethics; and committed to providing unsurpassed

service.

o Highly organized and detail-oriented with strong communication

skills.

o Ability to operate Microsoft Office System (including Word, Excel,

and PowerPoint and Data- point, Calyx, and Unifi systems experience.

o Ability to follow-up, prioritize, multi-task, and work as a team

player or individually.

Professional Experience

Westel, Inc. - Arlington, TX

03/2005 to 09/2009 Administrative Assistant

Served as administrative assistant for the Fort Worth, Dallas, Houston,

San Antonio, and Oklahoma City branches . Collaborated with the corporate

office to ensure sales agreements were accurately filled out and submitted.

Provided sales representative with the tools to maintain and increase

phone and internet sales. Answered multi-line phones and provided light

typing, filing, and data entry.

. Responsible for generating weekly and monthly reports and projects

sent to the corporate office.

. Trained new managers on how to properly complete sales agreements and

generate weekly and monthly reports and sales representatives on how

to properly fill out sales agreements.

. Built telephone rapport with customers, so much that they requested

that I handle their telephone account.

. Dramatically enhanced customer-satisfaction ratings by expediting all

service issues/claims and ensuring a high degree of excellent service.

Greentree Funding - Grand Rapids, MI

06/2002 to 10/2003 Loan Processor

Communicated with clients, banks, title company,y and appraisal company to

effectively set up appointments and date for closing. Responsibilities

included reviewing title policy, and other mortgage documents for

underwriting guidelines. Reviewed VOE (verification of employment),

payoffs, and gathered information to support mortgage closing process.

Ability to process large transactional volume's of mortgage loans.

Provided initial contact to clients by responding quickly to concerns

to ensure superior service and satisfaction.

. Expertise in customer care and communication, problem solving, and

relationship building.

. Responsible for all loan documentation being gathered in a timely

manner.

. Effectively prioritized multiple tasks with deadlines and finished on

time.

B & P Mortgage - Grand Rapids, MI

02/2001 to 08/2001 Loan Processor/Receptionist

Worked closely with loan officers to make sure loan transition went

smoothly and customer was satisfied. Answered phones and provided light

typing, filing, and data entry. Responsibilities include d reviewing title

policy, and other mortgage documents for underwriting guidelines.

Reviewed VOE (verification of employment), payoffs, and gathered

information to support mortgage closing process. .

. Successfully performed general office duties with professionalism.

. Responsible for all loan documentation being gathered in a timely

manner.

. Provided initial contact to clients and/or customers by responding

quickly and tactfully to concerns to ensure superior service and

satisfaction.

. Maintained organization of loan files and responsible for post closing

files.

Avalon Financial - Grand Rapids, MI

07/2000 to 02/2001 Loan Processor

Communicated with clients, banks, title company,y and appraisal company to

effectively set up appointments and date for closing. Responsibilities

included reviewing title policy, and other mortgage documents for

underwriting guidelines. Reviewed VOE (verification of employment),

payoffs, and gathered information to support mortgage closing process.

Ability to process large transactional volume's of mortgage loans.

Provided initial contact to clients by responding quickly to concerns

to ensure superior service and satisfaction.

. Expertise in customer care and communication, problem solving, and

relationship building.

. Responsible for all loan documentation being gathered in a timely

manner.

. Effectively prioritized multiple tasks with deadlines and finished on

time.

Conseco - Grand Rapids, MI

06/1997 to 06/2000 Loan Processor

Communicated with clients, title company, and appraisal company to

effectively set up appointments and date for closing. Responsibilities

included reviewing title policy, and other mortgage documents for

underwriting guidelines. Reviewed VOE (verification of employment),

payoffs, and gathered information to support mortgage closing process.

Ability to process large transactional volume's of mortgage loans.

Provided initial contact to clients by responding quickly to concerns

to ensure superior service and satisfaction.

. Expertise in customer care and communication, problem solving, and

relationship building.

. Responsible for all loan documentation being gathered in a timely

manner.

. Effectively prioritized multiple tasks with deadlines and finished on

time.

. Funded all closed loans and sent checks out in a timely manner as

require

Education

Associate of Science Degree, Criminal Justice, 2009 . Kaplan

University

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