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Customer Service Sales

Location:
Mi-Wuk Village, CA, 95346
Posted:
August 29, 2010

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Resume:

Sheila Wallace

**** ******** ***.

Modesto, CA **356

209-***-****

Objective:

Seeking opportunity for advancement based on skills and accomplishments.

Skills:

Microsoft Word 2000/XP

Microsoft PowerPoint

Microsoft Excel

Typing 50 WPM

10-key by/10,000 KSPH

Quick Books Pro 2000

AS400

Analytical Skills

Knowledge of Accounting Process

Payroll

Purchasing

Scheduling

Customer Service Skills

Strong Math Skills

Professional Experience:

Merchandising Buyer

Super Store Industries Lathrop, CA May 2006 - January 2009

After one year as a Coordinator I was promoted as a Sr. Coordinator, after

two years of service I was promoted to a Buyer position. Using E3 Green

Screen in the JD Edwards system I was responsible to maintain the inventory

on 2500 items. The Category I bought for was Juices, Detergents, and

household cleaners. My goals were to maintain between 95 and 97 percent

service level. With inventory turns higher than 19 percent. The

distribution center serviced 3 grocery chain equaling 250 stores. I was

responsible to enter into E3, the chains weekly sale ads using history from

a previous ad with the same promotion. The goal was to service the chains

at 100 percent on all ad items.

Work daily tracking report to ensure all PO's are scheduled on time to

maintain excellent service level. Enter all off invoices, Q deals, and

price changes for assigned items and vendors. Enter all new items on

assigned vendors, and process deduction documents for slotting monies.

Process and track all vendor returns for assigned items vendors. Work

closely with assigned vendors and customer service contact persons to

resolve all issues, and achieve good service from our brokers and vendors.

Work with Accounting and or vendors to resolve any pricing issues. Work as

a back up when other Coordinators are out of the office. Process Savemart's

Ad's, spec orders, new items, and Food for Family orders.

Savemart contact - Work as the liaison between Savemart and SSI on all

merchandising issues by working with various departments within SSI to

research and resolve all issues within 24 hours.

Customer Service Representative

Valley Gold LLC Gustine, CA January 2005 to May 2006

Enter all incoming sales orders. Schedule weekly production runs for the

Cheese plant. Work with the Production Manger to ensure all scheduling was

complete in a timely manner. Processed collections for all past due

invoices. Scheduled trucks for all outbound shipments.

Customer Service Representative

Wardens Office Supply Modesto, CA April 2002 to January 2003

Processed 600 sales orders for industrial business division monthly.

Reduced company error rate by maintaining 97 percent accuracy. Researched

special product requests from customers. Inside sales contact for the

assigned outside sales rep.

Outbound Shipping Clerk

Prism Team Services Stockton, CA June 2001 to April 2002

Released outbound shipments to the warehouse. Scheduled the outbound

trucking companies to pick up shipments. Researched and resolved any

inventory discrepancies.

Associate Buyer

Kraft Foods Modesto, CA June 1999 to June 2001

(On assignment with Kelly Services)

Scheduled raw material needs to meet weekly production runs. Ordered

product of bulk railcars to maintain silo inventory, and did daily tracking

to ensure the shipments were on time. Maintained a monthly targeted

inventory level, and achieved all goals every month.

Ensure all raw materials were rotated using a FIFO inventory process.

Additional Education

Diploma in Computerized Accounting from Institute of Technology

Certificate for Microsoft Excel Training

References available upon request



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