Customer Service Sales

PENELOPE S MILLER

*** ****** ****** • Chana, IL *1015 • 815-***-****

************@***.***

OBJECTIVE

I look to become an asset within your institution by brining years of experience and

accumulative knowledge in all aspects of quality consumer service

EMPLOYMENT

National Bank & Trust Company Years Employed 6

Retail Loan Specialist

Home Equity Loans

Ordering title work, flood certification and appraisals

Work with Relationship Bankers to compile information needed Prepare all

loan information for underwriting

Prepare all documents for customers signature

Final review and audits of files

Loan funding

Check preparation for disbursements

Balancing accounts with Appraisal and Title companies

Processing Consumer Direct and Indirect Dealer Loans

Assist Relationship Bankers in submitting loan applications

Prepare loan documentation

Final audit of all consumer files

Work with automobile dealerships to complete underwriting conditions

Customer service and issues

Sr. Loan Servicing Associate

Uploading and funding loans

Commercial

Residential

Consumer

Customer phone support

Customer issues

Problem solving

General ledger balancing

Payment processing

Billing corrections

Rock River Bank Years Employed 5

Personal Banker

Opening new accounts

Checking

Savings

Certificates of Deposit

IRA’s

Sales/Cross selling

Direct customer service

Uploading and funding of loans

Customer phone support / Customer courtesy calls

Cash handling/Teller

Balancing

Penelope S Miller

706 School Street • Chana, IL 61015 • 815-***-****

************@***.***

Paddle Wheel Inn Years Employed 3

Front Office Manager

Staff Organization

Scheduling for front office staff

Direct house keeping staff

Ordering hotel supplies

Marketing

Advertising -promotional packages

Advertising layouts

Planning retreats for commercial customers and various groups

Wedding planning

Misc

Accounts payable and receivable

Book reservations

Education

High School Graduate

Freeport High SchoolFreeport IL

Skills

Customer service, internally and externally

Problem solving

Conflict resolution

Organizational abilities

Document processing

Loan funding

Document review

Marketing

Sales

Computer

Cash handling

Check preparation

Customer phone support

Contact this candidate