ANDREA MARIE FERRIER- JOINER

***** **** **** ******

Waco, TX 76712

abki4u@r.postjobfree.com

Cell: 504-***-****

United States Postal Service, New Orleans LA, Spring, TX

EMPLOYMENT Sales and service associate, February 1986-July 2009

HISTORY . Educated and assisted customers with postal products and

services.

. Supervised registered mail and processed insurance claims.

. Handled discrepancies concerning mail delivery.

Passport Acceptance Clerk, March 2006-July 2009

. Certified and established identity of applicants for US

passports.

. Collected required fees, administered oath, and arranged

authorized seals to completed applications.

. Forwarded confidential documents to US Department of

State.

Classroom Instructor/Facilitator, February 1986-August 2005

. Trained and administered US Postal Sales and Service (SSA)

course to new hire employees.

. Explained components of IBM POS (Point of Service)

computer program to employees.

Customer Service Supervisor, March 2005-August 2005

. Managed work output of clerk craft unit consisting of 25

employees.

. Established specific courses of actions to accomplish

workload objectives.

. Investigated and resolved customer complaints.

Veterans Administration (V.A.) Medical Center, New Orleans LA

Voucher Examiner, March 1985-February 1986

. Reviewed procurement documents for accuracies with

signatures, shipments, costs, and price variances.

. Researched and resolved billing discrepancies.

. Implemented corrective actions to adjust inventory records

indicated in computer printouts.

Data Coordinator/Lead Keypunch Operator, March 1985-February 1986

. Responsible for work output of Keypunch Unit.

. Reviewed accounting entries with IBM unit inscriber #129.

. Supervised courses of actions for employees to meet

transcription deadlines.

SKILLS Transcriptionist, March 1983-November 1983

. Typed reports from written rough drafts or

Dictaphone/transcriber.

. Responsible for spelling, syllabification accuracy and

proper hospital terminology involving subject matters.

EDUCATION . Communicated with ward clinics, patients, and centralized

computer-scheduling units.

Admitting Clerk/Receptionist, July 1978-March 1983

. Interviewed incoming patients and/or representatives and

documented admission information.

. Advised physicians, nurses, and personnel of new admits.

. Maintained confidentiality of patient information.

. Scheduled admissions using calendar system for general and

emergency cases.

Fran Franklin Avenue Baptist Church, New Orleans, LA

Sunday School Secretary, February 2000-August 2005

. Assisted Pastor of Education and Superintendent service

500 students by planning and executing workshops.

. Developed and maintained teaching and informational

rosters for 100 Sunday School instructors.

. Formulated various reports, memoranda, and letters for

education department.

Microsoft Office, Adobe Reader, and Internet Explorer.

Dictaphone Transcriber, IBM Card Data Recorder #129,

IBM Unit Inscriber #1203

Xavier University (XU) Preparatory High School, New Orleans, LA,

May 1974, HS Diploma

New Orleans Baptist Theological Seminary (NOBTS), New Orleans,

LA, May 2001,

Certificate of Biblical Studies

SKILLS

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