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Customer Service Administrative Assistant

Location:
Union City, GA, 30291
Posted:
September 30, 2010

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Resume:

Angela J. Crawford

**** ********* ***** ~Union City, GA 30291

(H) 770-***-**** / (C) 770-***-****

Email: abki4h@r.postjobfree.com

Administrative Assistant/ Rehabilitation Technician

Project Coordinator Assistant/ Sales Representative/ Team Lead

10 years of progressive Executive and Administrative support experience in a fast-paced,

high- volume office environments

Detailed- oriented and conscientious about meeting deadlines.

TECHNICAL & OFFICE SKILLS

Proficient in Apple/Mac Pro, Microsoft Office Including: Word, Access, Works, Excel, Fast, Outlook,

PowerPoint. Adobe Acrobat, Lotus Notes, Medtopia, CPI/CPR Certified.

PROFESSIONAL EXPERIENCE

Emory University Hospital/ CRM, Atlanta, GA, January 2007- June 2010

Rehabilitation Technician/ Administrative Assistant

• Assisted under the orders, direction, and immediate supervision of a licensed therapist.

• Assisted clinical staff with post patient care.

• Assured compliance with Federal/ Medicare guidelines and company compliance policies.

• Cleaned and maintained all therapy / exercise equipment.

• Kept current with laundry and maintained adequate stock of supplies.

• Completed PTA/ AOTA training on a yearly basis and adhered to all guidelines and other governmental

regulations for safety inspections.

• Observed and reported any abnormal patient conditions, reactions and responses to treatment in an effective,

professional manner.

• Played a significant role in a specific area of facility operations (scheduling therapy services and following

up, overseeing a specific program and serving as a liaison between therapist and patient).

• Answered and directed all calls on customer service and technical issues. Entered in confidential info into

company system.

• Data Entry

• Responsible for planning, coordinating and scheduling all patient appointments.

• Created, maintained and filled all confidential information; also maintained customers data.

• Responsible for acting independently to make journal entries and log and track critical information.

• Purchased office supplies, cleaning products and miscellaneous office necessities.

• Assisted program Liaison in monthly meetings, setting up facility and maintaining a monthly record of all

events.

InMotion Pictures/ Hartsfield- Jackson International Airport May 2006 - January2007

Sales Associate/ Team Lead

• Maintained accurate accounts of monetary transactions on a daily basis.

• Promoted excellent customer service by greeting and assisting customers upon arrival.

• Monitored weekly shipments to ensure correct inventory volumes were maintained.

• Provided and updated information in regards to client rentals orders, sales on merchandise and

returned merchandise.

• Supplied customers with rental packages and merchandise for current and future flights.

UCP of TALLAHASSEE /Life Links Day Program, Tallahassee, FL May 2005 - August 2005

Secretary / Receptionist

• Worked under direct supervision of the Program Manager and Program Specialist to ensure

tasks were being executed for the week.

• Posted a list of Community Groups to be present during the week and total number of patients who

would accompany them.

• Answered and directed all incoming calls.

• Recorded daily attendance of visiting volunteers and visitors.

• Posted and monitored daily agenda for employees.

• Created data bases that recorded and filed specific reports (HAB, ABC, BM or FI) for each individual

patient.

• Reported any abnormal patient activity whether voluntarily or involuntarily.

EDUCATION

High School Diploma, College Prep with Magnet Distinction, Tri-Cities High School, East Point, GA 2000

Health Science Credits for transfer, Florida A&M University, Tallahassee, FL August 2000- August 2006

Continuing Education, Everestt Institute, Massage Therapy Program August 2010

Professional References Furnished Upon Request

Angela J. Crawford

8242 Eastshore Drive ~Union City, GA 30291

(H) 770-***-**** / (C) 770-***-****

Email: abki4h@r.postjobfree.com

Administrative Assistant/ Rehabilitation Technician

Project Coordinator Assistant/ Sales Representative/ Team Lead

10 years of progressive Executive and Administrative support experience in a fast-paced,

high- volume office environments

Detailed- oriented and conscientious about meeting deadlines.

TECHNICAL & OFFICE SKILLS

Proficient in Apple/Mac Pro, Microsoft Office Including: Word, Access, Works, Excel, Fast, Outlook,

PowerPoint. Adobe Acrobat, Lotus Notes, Medtopia, CPI/CPR Certified.

PROFESSIONAL EXPERIENCE

Emory University Hospital/ CRM, Atlanta, GA, January 2007- June 2010

Rehabilitation Technician/ Administrative Assistant

• Assisted under the orders, direction, and immediate supervision of a licensed therapist.

• Assisted clinical staff with post patient care.

• Assured compliance with Federal/ Medicare guidelines and company compliance policies.

• Cleaned and maintained all therapy / exercise equipment.

• Kept current with laundry and maintained adequate stock of supplies.

• Completed PTA/ AOTA training on a yearly basis and adhered to all guidelines and other governmental

regulations for safety inspections.

• Observed and reported any abnormal patient conditions, reactions and responses to treatment in an effective,

professional manner.

• Played a significant role in a specific area of facility operations (scheduling therapy services and following

up, overseeing a specific program and serving as a liaison between therapist and patient).

• Answered and directed all calls on customer service and technical issues. Entered in confidential info into

company system.

• Data Entry

• Responsible for planning, coordinating and scheduling all patient appointments.

• Created, maintained and filled all confidential information; also maintained customers data.

• Responsible for acting independently to make journal entries and log and track critical information.

• Purchased office supplies, cleaning products and miscellaneous office necessities.

• Assisted program Liaison in monthly meetings, setting up facility and maintaining a monthly record of all

events.

InMotion Pictures/ Hartsfield- Jackson International Airport May 2006 - January2007

Sales Associate/ Team Lead

• Maintained accurate accounts of monetary transactions on a daily basis.

• Promoted excellent customer service by greeting and assisting customers upon arrival.

• Monitored weekly shipments to ensure correct inventory volumes were maintained.

• Provided and updated information in regards to client rentals orders, sales on merchandise and

returned merchandise.

• Supplied customers with rental packages and merchandise for current and future flights.

UCP of TALLAHASSEE /Life Links Day Program, Tallahassee, FL May 2005 - August 2005

Secretary / Receptionist

• Worked under direct supervision of the Program Manager and Program Specialist to ensure

tasks were being executed for the week.

• Posted a list of Community Groups to be present during the week and total number of patients who

would accompany them.

• Answered and directed all incoming calls.

• Recorded daily attendance of visiting volunteers and visitors.

• Posted and monitored daily agenda for employees.

• Created data bases that recorded and filed specific reports (HAB, ABC, BM or FI) for each individual

patient.

• Reported any abnormal patient activity whether voluntarily or involuntarily.

EDUCATION

High School Diploma, College Prep with Magnet Distinction, Tri-Cities High School, East Point, GA 2000

Health Science Credits for transfer, Florida A&M University, Tallahassee, FL August 2000- August 2006

Continuing Education, Everestt Institute, Massage Therapy Program August 2010

Professional References Furnished Upon Request



Contact this candidate