Carole Reese

**** **** ******** **** #****

Tucson, AZ 85730

Tel: 520-***-****

Email: abki3w@r.postjobfree.com

Summary: Over 28 years of work experience in the public service sector, including training,

communications, logistics, information analysis, and the writing of training manuals. Possess

excellent organizational, time management and multi tasking skills; strong problem solving

abilities and interpersonal skills; ability to work in fast paced environment with tight deadlines;

computer literate; detail oriented with the ability to make independent decisions, troubleshoot and

remedy urgent situations quickly and calmly.

All law enforcement related positions required independent performance, initiative, judgment,

discretion due to the sensitive nature of confidential information, and organization.

Work Experience:

Volunteer, Handi Dogs

Aug 2010 indefinite

Hours per week: 3 days/2.5 hours per day.

Provide assistance to clients, such as helping to handle the dogs, carrying items, putting out

chairs and other classroom props, and work directly with the handler (client) and their dog, both in

the classroom and out in the community.

State of Arizona Department of Public Safety

Aug 1990 Jan 2010 (retired)

Ending Salary: $49800 USD per year

Hours per week: 40

Police Communications Dispatcher

Experienced in access to sensitive information via NCIC/ACIC, Criminal History, use of NLETS

and other Law Enforcement related data banks. Duties included taking information from the public

and/or other public safety related agencies, and analyzing and disseminating of relative

information to various divisions within the department, or for deployment of law enforcement

personnel to requests for service via multi channel radio system. Recorded field unit activities in a

computer assisted dispatch system. Accessed information via state and national computer system

for dissemination to field units as requested (and as regulated by state and federal statutes).

Coordinated field units and other responding agencies to traffic collisions, fire/medical

emergencies, safety hazards, chemical spills, flooded highways, downed power lines, and other

emergencies on state highways while utilizing radio/computer systems, maps, and other

resources, often while simultaneously requesting support services from outside agencies (i.e.,

Livestock, ATF, ICE, etc). When training new personnel, I was responsible for documenting

performance and progress of the trainee, providing instruction in critical tasks related to radio

communications which included computer access, logs documentation and how to obtain

necessary information needed for dispatching officers and other needed public safety

personnel/agencies. Conducted in service training for other departments within the agency, such

as gang enforcement officers, regarding dispatch functions and communications protocols. When

needed (and as assigned), I functioned as the acting supervisor, communicated with the media,

worked as the front desk lobby receptionist and greeted customers, assisting with their inquiries,

and was often used as a resource for information relating to various aspects of the job, including

questions regarding computer access, dispatch procedures, and various other topics. Was also

responsible for ordering and stocking work related inventory items from our supply office in

Phoenix, such as paper, pens, ink, and other work related items. Related skills include knowledge

of windows, Microsoft Office 2007 (for PC), Microsoft Office 2008 (for Mac), various printers, fax

machines, copiers; map reading, Computer Aided Dispatch, NCIC/NLETS.

Was certified as an instructor through ALEOAC (Arizona Law Enforcement Advisory Council),

which was the precursor to AZ POST:

The Arizona Peace Officer Standards and Training Board was created by an act of the 28th

Arizona legislature on July 1, 1968 as the Arizona Law Enforcement Officer Advisory Council. The

name was officially changed to its present form on July 17, 1994. *from the AZPOST website:

http://www.azpost.state.az.us/

Supervisor: Patty Moreno

Telephone: 520-***-****

Center Manager: Kim Collins

Telephone: 520-***-****

University of Arizona Police Department

June 1987 Aug 1990

Salary: $16000 USD per year

Hours per week: 40

Police Dispatcher

Duties were the same as with the Arizona Department of Public Safety, with the addition of access

to all Criminal History databanks for dissemination to investigators, and logging and release of

information. Also responsible for entering, confirming, housing, filing, maintaining, and clearing

agency warrants, stolen vehicle reports, and any other reports filed with the University of Arizona

Police Department. I was responsible for putting together and implementing a dispatch training

manual, and took and wrote reports from the public regarding simple incidents, such as lost or

stolen property. Was also responsible for the monitoring of over 700 security alarms throughout

the university campus.

Supervisor: Judy Henton (retired)

Telephone: 520-***-****

University of Arizona Admissions

Jan 1987 June 1987

Salary: $11,000 USD per year

Hours per week: 40

Admissions Clerk

Responsible for the evaluation of student applications for entry to the University of Arizona, and

for entering student data into the computer system. Responded to public inquiries via telephone or

in person at the information desk. Responsible for the maintenance of student transcript files, and

accessed same as needed by various university departments.

Telephone: 520-***-****

Tucson Police Department

Sept 1979 Aug 1984

Salary: $13,000 USD per year

Hours per week: 40

Police Service Aide/Police Dispatcher

As a Police Service Aide, answered incoming phone calls and assessed relative information from

the public for requests for emergency and routine assistance from the agency. Accessed

computer systems for information to be disseminated to the field units and other departmental

personnel for use in investigations. Took case reports via telephone from the public on various

criminal and non criminal activities, including assaults, vandalism, accidents, indecent exposures,

and other crimes that were not in progress or where no evidence was left at the scene. In the

performance of report writing, was able to make use of various sources of confidential information,

including access to security files from public utility companies such as Tucson Gas and Electric,

and Mountain Bell Telephone. Administered breathalyzer test to prisoners arrested by the Tucson

Police Department and other surrounding agencies, maintained notes on all breathalyzers

administered, prisoner observations, and testified in court as required. Accepted bond monies

after normal court hours, and was responsible for logging and accounting of same. Updated

personnel vacation and court docket files in the departmental computer. Served at the front desk

in assisting the public with various criminal and non criminal complaints. Responsible for training

of new personnel in both Service Aide and Dispatch positions. As a Police Dispatcher, dispatched

calls to officers and other field personnel, and maintained logs of their activities. Assigned

quads/perimeters to field personnel at major crime scenes, including hostage situations and

armed robberies.

(The job duties for both of the above job titles have had a major and radical change)

Telephone: 520-***-**** (Human Resources)

Pima County Automotive Services

Sept 1978 Aug 1979

Salary: $8000 USD per year

Hours per week: 40

Account Clerk

Maintained inventory files of auto parts by using computer system. Responsible for the calculation

of vehicle fuel consumption by various county departments, and charging of same. Took manual

inventory as required of auto parts, and assigned locations for parts in the warehouse. Extensive

computer use for most assignments.

Training:

Dispatcher Liability 10/17/91 (4hrs)

Coaching for Excellence 06/01/94 (8hrs)

Instructor School 09/02/94 (40hrs) ALEOAC

Team Building Workshop 09/21/94 (8hrs)

Emotional Survival for Civilian Police Employees 02/10/95 (4hrs)

Conflict Resolution & Confrontation Skills 11/20/95 (8hrs)

Peer Counseling Basic School 03/20/96 (24hrs)

RMIN Intelligence Analyst School 03/28/96 (32hrs)

Self Discipline & Emotional Control 08/20/96 (8hrs)

How to Overcome Negativity in the Workplace 11/14/96 (8hrs)

Peer Counseling / Conflict Resolution & Anger Mgt 05/26/98 (4hrs)

Interpersonal Communications 09/17/98 (8hrs)

Integrity & Diversity 02/26/99 (2hrs)

Vesta / Telephone equipment training 10/04/00 (3hrs)

WMD 04/11/00 (8hrs)

Gun, Drug Analysis, Crime Lab 07/30/03 (1hr)

Mapped ALI 08/20/03 (4hrs)

CAD Training 05/15/04 (40hrs)

Hate Crime Seminar 06/15 16/2006

National Incident Management Systems (on line) – 2009

Prior Employment

I've also worked as a waitress at Bob's Big Boy, a bartender at the NCO club at Davis Monthan, a

leasing agent for a local apartment complex, an in home nursing assistant, a part time library

clerk, and as a receptionist/personal assistant for Adams Fire Protection Company, the latter job

being held around 1977. The position included running blueprints downtown, answering incoming

phones, and general office/secretarial work. In 1984, I had the chance to travel back to Virginia to

reconnect with my father after 25 years, so I had a short break in my employment record. I have

also worked in retail, including a women's clothing store in Park Mall when the mall first opened!

My current position as a volunteer with Handi Dogs provides me with unparalleled fulfillment, both

personally and professionally. I am amazed at how resilient the human spirit is, especially when

presented with physical limitations. My experience with this organization has humbled me more

than any challenge I have personally encountered.

Some of the most important aspects of being a police dispatcher, regardless of the agency, were

being flexible, customer service, and a willingness to learn new things. These qualities were put to

the test constantly, such as whenever our radio consoles would crash, or our computers failed, or

whenever we had to implement new policies and procedures, often without any advance warning

or training. Most police dispatchers I know are able to handle well above average stress, have

excellent customer interaction, and have an ability to bounce back from the abyss of confusion

that is well above the norm. The job required that I be able to communicate effectively within and

outside of the agency, multi task, deal with challenges on a daily basis, be flexible with my work

hours and my job parameters, maintain confidentiality, team work, and the willingness to learn

something new! I believe these qualities are applicable to just about any job opportunity which will

come my way.

Languages:

French, English

References:

Commander Robert Sommerfeld

University of Arizona Police Department

Phone: 520-***-****

Reference type: Professional

Sergeant Trent Adamson

Arizona Department of Public Safety

Phone: 520-***-****

Reference type: Professional

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