SKILLS

Twenty-four years experience in medical and legal document preparation,

transcription and data entry. Typing speed: 115 wpm.

Twelve years supervisory/management experience, leading team of over 100

employees.

Extensive customer service and account management experience.

MS Office including Word, Excel, Outlook, PowerPoint, Access; WordPerfect,

PCAnywhere, Sugar Customer Relationship Management software. Dictaphone,

DVI, AudioWorxs, Lanier dictation systems.

Technical writing including manuals detailing specific procedures,

formatting and style requirements per individual customer specifications.

Publishing including proofreading, graphics, preparing advertising copy.

Retail experience including customer service, cashier, inventory and stock.

ACCOMPLISHMENTS

Transitioned acquired company to new management in Pittsburgh, PA, and

Bangalore, India.

Managed large teaching hospital account resulting in a 90% account volume

increase in two years.

Coordinated implementation of all new customers.

Piloted downsizing of high-volume account.

Developed operations team to train and supervise staff of 115+ remote

employees.

EMPLOYMENT HISTORY

ACUSIS, LLC - Pittsburgh, PA and Bangalore, India

Operations Manager - U.S., March 2007 - March 2009

Maintained 98% of production staff and 100% of accounts when prior company

acquired.

Coordinated efforts with offshore staff to integrate systems, refine

policies and operational procedures.

Transitioned production staff to new software platform and operational

staff to new management software while concurrently utilizing legacy and

hybrid systems.

HR duties including identifying staffing needs, coordinating recruiting

efforts and terminations, updating policies and procedures.

Provided payroll support including developing reporting methods using new

software, reconciling discrepancies between systems.

Produced management information reports including turnaround-time reports,

weekly and biweekly production reports.

Piloted downsizing of staff (60 employees) and redistribution of labor (40

employees) during customer transition.

Continued all prior duties while developing replacement, including managing

staff of 115+ remote workers.

Transcription and editing of medical reports.

DIGITAL RECORDS CORPORATION - Santa Clara, California

Production Manager, February 2001 - March 2007

Manage, schedule and prepare work assignments for 115+ remote medical

transcriptionists.

Manage nine accounts, including large teaching hospitals, clinics, surgery

centers and emergency rooms.

Maintain and coordinate vacation calendar to ensure adequate staffing for

all accounts.

Ensure contractual turnaround-times are met.

Assess staffing and provide recruiting requirements.

Provide 24-hour customer service and employee support.

Coordinate implementation of all new customers including assessing customer

needs, staffing accounts with new and existing staff, writing customer-

specific manuals and instructions, development and testing of medical

records documentation processing to ensure compliance with customer

specifications.

Train and evaluate transcription staff including initial and annual

reviews.

Promote, train and evaluate supervisors and account leads.

Transcribe and edit medical reports.

DIGITAL RECORDS CORPORATION - Santa Clara, California

Production Supervisor, July 1997 - February 2001

Primarily responsible for management of small hospital/clinic account.

Train and supervise 30 transcriptionists.

Write transcription manuals and instructions.

Provide customer support.

Troubleshoot systems.

Transcribe and edit medical reports for quality assurance and training

purposes.

Supervise office staff and day-to-day operations.

Write and maintain advertising copy.

DIGITAL RECORDS CORPORATION - Santa Clara, California

Medical Transcriptionist and Editor, July 1995 - July 1997

Transcribe and edit medical reports.

Assist editors and physicians.

MEDICAL EVALUATION SPECIALISTS - San Jose, California

Medical Transcriptionist, October 1988 - July 1995

Transcribe doctors' dictation of medical-legal evaluation reports.

Assist editors and physicians.

Train medical transcriptionists.

BEAUZAY & BLEDSOE, ATTORNEYS AT LAW - San Jose, California

Administrative Assistant, June 1988 - October 1988

Transcribe correspondence and case notes.

Maintain case files.

General office duties.

CITY OF SAN JOSE POLICE DEPARTMENT - San Jose, California

Police Records Specialist, March 1986 - May 1988

Provide informational support to police officers and community.

Transcribe police reports.

Data entry and retrieval of police records and identification information.

PREVIOUS EMPLOYERS

1982 to 1986

Crown Books, Los Gatos, CA - Retail Associate: Customer service, cashier,

inventory, stock.

JCPenney Corp., Campbell, CA - Retail Associate: Customer service,

cashier, inventory, stock.

Western Publications, Santa Clara, CA - Graphic Artist: Preparation of

camera-ready art, proofreading.

Police News, Santa Clara, CA - Graphic Artist: Preparation of newspaper

advertisements; proofreading.

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