Training Customer Service
Resume:
Charlotte R. Verren
Clanton, AL. 35045
Cell phone: 205-***-****
Alt phone: 205-***-****
*******@*********.***
Summary
Support Professional successfully performing in a variety of work
environments to include administrative support, software configuration and
control, inventory management, safety, and training. Excellent computer
skills in MS Outlook, Word, Excel, PowerPoint, Access, and Adobe. Self
starter, problem solver, and can work well with others. Developed
cooperative relationships across all levels of the organization.
Work Experience
Southern Research Institute, Birmingham, AL 2006 - 2009
Senior Administrative Assistant
Primary administrative support for the Institutional Animal Care and Use
Committee (IACUC), Institutional BioSafety Committee (IBC), and direct
support to the Director of Laboratory Animal Resources. Established and
maintained files for regulatory committees. Prepared minutes of meetings
for distribution to committee members and management. Worked closely with
associated departments in coordinating animal orders, processing
amendments, facility inspections, program reviews, and annual reviews.
Scheduled mandatory/annual training and other training initiatives.
. Developed, implemented, and maintained databases for document tracking
required reporting, timely and accurate reporting. .
. Instrumental in providing data during government and non-government
inspections and site visits.
. Reviewed and processed documents for review by the appropriate
regulatory committees.
. Efficiently prepared and finalized reports for submission to
government/non government agencies.
Edwards AFB, Mojave, CA 1988 - 2006
Data Analyst II, CSC and JT3
Developed and managed a variety of databases to ensure all software
products delivered were recorded accurately and brought under strict
configuration control.
. Implemented and maintained "Bug Tracker" software program.
. Assisted in creating and streamlining software development processes
to obtain Software Engineering Institute (SEI) Level 3.
. Accurately maintained all pertinent records in the software
development lifecycle, i.e., SEI audits, software development folders,
version control documents, software repository, development library,
and other products produced by the development team.
. Served as the building/facility manager ensuring the facility was
properly maintained and occupants worked in a healthy and safe
environment.
. Member of the property management organization in acquisition control.
Key player in resolving discrepancies, process improvement, training,
and successful completion of government audit reviews.
Charlotte R. Verren 205-***-****
Tracor Flight Systems, Mojave, CA 1986 - 1988
Property Coordinator
Performed total warehouse operations. Developed controls for tracking
depot status and internal documentation. Provided training to assigned
personnel.
USAF, USA and overseas 1978 - 1986
Inventory Management Supervisor
Supervised personnel to include training, work flow, quality control, and
performance appraisals. Assisted all levels of management in developing
training records and training schedules. Provided and maintained flight
crew personal property records. Managed and maintained the base service
store material. Coordinated and maintained training files and schedules
for the base supply training office.
. Developed strong zero overpricing programs at Kelly AFB and Holloman
AFB.
. Served as customer service base supply representative.
. Researched and resolved special inventories.
. Provided formal training for base personnel on AF property procedures.
Other Experience
Member of the USAF ANG as a Training NCO and as a Safety Specialist 1986
- 1990
Member of the USAFR as an Inventory Management Specialist 1976
- 1978
Education
B.S., Business Management, University of Phoenix
GPA 3.82
Specialized Training
1999 Software Configuration Management Training
1989 Safety Specialist Training Course
1978 - 1986 NCO Academy Correspondence Courses
NCO Leadership School
NCO Orientation Course
CDC 64570 - Inventory Management Supervisor's Course
CDC 75151 - Training NCO
CDC 75171 - Training Supervisor's Course Unit OJT Manager Orientation
USAF Supervisor's Course
AF Effective Writing Course
Awards and Recognition
USAF Commendation Medals:
Good Conduct Medal
NCO Leadership Graduate Medal
CSC Employee of the Month
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