Customer Service Sales

Arnold R. Divis

*** ***** ***** ***** ****. #***

Ponte Vedra Beach FL, 32082

402-***-****

abki2u@r.postjobfree.com

Objective

A position where a person with over 8 years of retail, customer service,

and printing experience will add value to operations.

Qualifications Summary

Hard working individual interacts professionally with a diverse group to

find problem resolution and ensure customer retention. Interacts and

listens to customers to make sure their visit is a good experience and make

them want to come back. Capable of attention to detail, and accurate

handling of multiple projects simultaneously. Can meet deadlines without

fail. Has the ability to thrive in a fast paced, high pressure environment.

Printing: All aspects of bindery operations, 1250 Multilith printer,

mailing and shipping, Xerox copy machines

Call Center: Inbound order taking, customer service, and product

inquiry

Retail: Ordering/receiving merchandise, stocking, cash register

and credit operations

Food Service: Hamburger Fast Food Chain, Deli Worker

Warehouse: Loading/Unloading, order picker

IT: SAN - Installation, configuration, and maintenance of EMC CX-300, CX-

600 equipment, Cisco MDS, and IBM BladeCenters. Primary

Administrator for the Active Directory. Installation,

configuration, and maintenance of

hardware/storage/system/application software, on infrastructure,

application, and IIS Servers.

Professional Skills and Abilities

Sales and Customer Assurance:

. Excellent communication skills in greeting customers, listening and

assessing requested desires, and assisting to satisfy needs.

. Able to confront dissatisfied customers, settle them, and provide

resolution.

. Effectively increased customer sales in various positions.

Management and Supervisory:

. Performed all aspects of operating a small business as owner.

. Responsible for hiring, training, evaluating employees.

. Able to develop rapport in work environment that builds teamwork.

. Prepared sales reports, wrote purchase orders, and conducted regular

inventories.

Office and Technical:

. Microsoft certified Systems Engineer, responsible for installation,

and maintenance of almost 1000 file servers.

. SAN - Installation, configuration, and maintenance of EMC CX-300, CX-

600 equipment, Cisco MDS, and IBM BladeCenters.

. Installation and configuration of equipment and Active Directory setup

at 18 local and remote call centers opened over a span of 8 years.

. Installed the first SAN at West consisting of EMC CX 600, and 5 Dell

servers connected to a Cisco MDS 9500 for use as the Exchange mail

system.

. Received a letter of recommendation from AVP of IT at Commercial

Federal Bank after completing a 4 month contract supporting his

enterprise.

. Responsible for handling large amounts of cash and preparation of bank

deposits.

Personal and Self-Management:

. Thrive on challenging tasks.

. Highly organized and dedicated with positive attitude.

. Excellent written and oral interpersonal communication skills.

. Perform multiple assignments under pressure and consistently meet

deadlines.

Work Experience

. Oct 2006 to July 2010, Owner, Rising Eagle Corporation

. Aug 2005 to Dec 2005, LAN Administrator, Data Resource Technologies

Inc.

. Nov 1990 to March 2005, Network Administrator, West Corporation

Education

. Cisco MDS 9000 Configuration and Troubleshooting Course

. Certified Windows MCSE, MCSA, MCP

. Collection of Microsoft courses to help in goal of MCSE

. Introduction to Cisco Router Configuration Course

. Introduction and Advanced Netware Course's

. University of Nebraska at Omaha

. Kearney State College

Contact this candidate