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Manager Customer Service

Location:
North Hollywood, CA, 91601
Posted:
September 30, 2010

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Resume:

Genina S. Bradley

**** **** *** *** ****

North Hollywood, CA 91601

707-***-****

OBJECTIVE: Seeking a position where personal drive, a strong business sense, well-developed

communication and leadership skills are desired.

EDUCATION:

Bachelor of Arts in Communications/Journalism May 1997

San Diego State University, San Diego, California

WORK EXPERIENCE:

MAC Cosmetics- March 2002- July 2010

Senior Retail Manager- Orange County 3 Market January 2008-July

2010

Senior Retail Manager- Detroit Market /Toledo May 2006- January 2008

Maintain the total operation of assigned locations, generate sales, perform outstanding customer

service and maximize profits by controlling expenses. Responsibilities also include: working in

conjunction with the Retail Manger to develop locations in their specified region and assist

Manager of Retail Operations in management of all M A C locations, recruiting, hiring/firing

process, conduct presentations/meetings, forecast business plans for Manager of Retail

Operations and all Executive Management and developed partnerships with Department/Store

Managers

Accomplishments

• Acting Manager of Retail Operations October 2006- December 2006

• SRM Special Assignment June 2007- September 2007

• All Operations of New Store Location- Nordstrom Novi

• Macy’s Lakeside has moved from #3 to #2 ranking in Cosmetic Department

• Nordstrom Somerset has moved from #2 to #1 ranking in Cosmetic Department

Retail Manager- Macy’s Hilltop August 2004- May 2006

Managed the total operation of counter and supervised the store and employees. Responsible for:

the hiring, training and development of staff, generating sales through team, perform outstanding

customer service, and maximize profits by controlling expenses. Other duties include but are not

limited to; development of the Assistant Manager or Third Key in management responsibilities

and protecting company assets. Developed strong working relationships with retail partner, mall

management and AT&D.

Accomplishments

• 13.8% increase over LY within first 10 months

• Macy’s Hilltop became a counter of million plus for the first time

MAC Artist- MAC Hillsdale/ Macy’s Sunvalley March 2002- August 2004

Responsible for providing top quality customer service to new and repeat clientele through

communication skills and artistic abilities. Representing the MAC image, products and culture of

MAC Cosmetics. Responsibilities also include maintaining a clean and organized work area,

assisting in inventory management and administrative activities.

Accomplishments

o Fashion Show Certified

o Theme Day Coordinator

• Fashion Show Certified

• Public Speaking Certified

Oracle Corporation- Redwood Shores, CA May 2000 - February2002

Program Member Manager

Subject Matter Expert- Partner Marketing

Focus on proactive services. Account Managing for partners; engage with Business Development,

Partner Technical Services, Corporate Accounts and Membership Services. Leverage

relationships with Contracts, ISD, OSI, Platform Technologies Division and Accounts

Receivable. Daily Tasks include: generating quotes, providing status of orders, review pricing

scenarios, explain terms, conditions and discounts of contracts and agreements, contract

negotiation, recruiting qualified partners to participate in various initiatives, and act as liaison to

Sales, Marketing, Education, Support and other Oracle groups. Maintain up to date content on

OPN for Marketing section, writing and/or creating HTML or Dreamweaver pages and posting it

on OPN.

PROFESSIONAL REFERENCES PROVIDED UPON REQUEST



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