Customer Service Manager

Jessica Struve

**** ****** **** **, *******, NC *7613

919-***-****

********@*****.***

Objective

To make a positive contribution to your company and achievement of its

goals by utilizing my nail technician license, my educational background

and previous work experience. I also hope to provide a 5 star experience

and atmosphere for each and every guest.

Experience

Spa Concierge/Front Desk Associate, The Umstead Hotel and Spa; 5 Star, 5

Diamond Property- Cary, North Carolina

May 08-Aug 08 (Internship) and April 09-Present (Full-time Employee)

.Mobile 5 Star training .Service and product knowledge

.Follow 5 Star standards daily .Spa food inventory

.Assist guests in luxury setting .Computer knowledge: SpaSoft

.Overall guest satisfaction .Up-keep of spa

.Day to day sales and marketing of; product, and services

.Customer Service

Greet guests

Appointment booking

Telephone communication

Salon Coordinator, Serendipity Hair Design- Belmont, Michigan

Aug 08-April 09

.Organize salon events/promotions .Inventory

.Assisted in promoting new products and .Computer knowledge: Millennium

services Software Small Business and

.Design product displays Pro Edition

.Customer service .Money handling

Greeting guests .Created easy going atmosphere

for guests

Appointment book and co-workers

Telephone communication

Internship Coordinator Assistant, Ferris State University- Big Rapids,

Michigan

May 07-Dec 08

.Coordinated the re-vamping of the .Responsible for internet

research

Internship Program .Contracts with employers

.Assisted students with internship .Completed office duties

opportunities .Computer knowledge: Microsoft

Office

.Worked with employers in finding

student interns for their companies

.Overall organization of the program

(During this experience, the Internship Coordinator resigned and I single

handedly took over as Internship Coordinator for 6 months fully,

while still keeping my standing as a full time student.)

Salon Coordinator, Fifteen East Style Studio and Toasted Tans- Sparta,

Michigan

Aug 04-Aug 07

.Organize salon events/promotions .Inventory

.Assisted in promoting new products and .Computer knowledge: Millennium

services Software Small Business and

.Design product displays Pro Edition, Quickbooks Pro

Edition

.Customer service and Microsoft Office

Greeting guests .Closing/opening duties

Appointment book .Money handling

Telephone communication .Created a great rapport with co-

workers

.Product/lotion knowledge and guests

Education

Nail Technician- Licensed (pending July 2010) in North Carolina, 300

hours, Licensed (pending August 2010) in Michigan, 400 hours

-Troutman's College of Manicuring -Raleigh, North Carolina 2010

Bachelors Degree in Resort Management, and Certificate in Sports, Spa and

Entertainment; December 2009- Ferris State University- Big Rapids,

Michigan

High School Diploma, Grant High School- Grant, Michigan, May 05

Graphic design training through Newaygo County Career Tech Center- Newaygo,

Michigan, September 04-May 05

Activities/Accomplishments

Ferris State University Hospitality Gala Assistant Manager positions:

Assistant Manager of Fundraising 08-09

Assistant Manager of Entertainment 07-08

National Society of Minorities in Hospitality-Vice President 2007

Member 06-Present

Ferris State University College of Business Delegate- Aug 08-September 09

Tap Food Safety certified in 2006

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