Customer Service Manager
Resume:
Kelly Richter
Cheyenne Wyoming
82009
I would love an opportunity to help your business grow through positive
employee relationships, as well as exceptional customer service. I relate
warmly to diverse individuals at all levels by using a friendly, yet
confident communication style. Morale and drive are very important aspects
in any position, which I demonstrate on a daily basis. I am not necessarily
looking for an executive level again but instead a position I can feel
content, happy and enjoy coming to work each day to make a difference. I
have been told I bring sunshine and friendliness wherever I go. I am just
getting back into the work field after a leave of absence due to health. I
now have a clean bill of health, feel fabulous and would greatly appreciate
an opportunity to be a part of your team. Once you have had illness you
realize that contentment and happiness means far more than a position
title. I offer over 15 years of administrative experience with exceptional
customer service as well as superb attention to detail.
Thank-You
Kelly Richter
Qualifications :
*Awarded the Walmart/Sam'sClub Warehouse employee of the year ward in 2006.
In recognition of exceptional employee relations and compliance retention-
Voted on by all levels of employees as well as management.
> Ability to multi task with no pressure. Answer multiple phone lines, help
customer walk-ins, receive and distribute mail while remaining focused on
details of the current project being worked on.
>Ability to handle multiple interruptions and focus on several top
priorities at once.
> Solely perform all book keeping functions including but not limited to
data entry of all new hires, terms and transfers. Creating personnel and
training files and completing I-9's.
> Administer daily payroll for up to 700 employees, as well as distribute
and log all vacation, personal, and sick time available and used.
>Coordinate and conduct all new hire orientations, interviews, drug
screenings and background checks.
>Facilitate the resolution of all workers compensation claims, with
continuously updated knowledge of all OSHA, FMLA and ADA policies and labor
laws.
>Conduct anti-discrimination training, and new hire training district and
state wide.
>Schedule and attend local and regional job fairs
>Advise, consult and counsel all managers and employees regarding
grievances or open door issues.
> Maintain all aspects of the medical benefits...medical, dental, life,
disability and flex spending accounts for approximately 700 + employees and
management.
Areas of Expertise :
>Proven supportive employee relationships with demonstrated responsiveness
and confidentiality
>Strong work and morale ethic emphasizing reliability, team work,
integrity, accuracy and follow through.
>Ability to work under pressure and tight deadlines utilizing problem
solving skills to ensure accuracy and completion among all tasks
>Highly effective working independently, or leading a team with minimal
direction toward broadly defined tasks
>Answer multiple phone lines, schedule training orientations and help walk
ins.
>Run general office equipment to include fax machines, multiple phone
lines, scanners and copiers.
>Complete willingness for open availability to work as necessary to get the
tasks completed 100 percent each and every time
> I truly care about individuals and the morale of my work environment.
>Microsoft Excel, Microsoft Word, AMS Advantage, Power Point, People Soft
and Kronos
Employment:
09-01-2007 - 02-14-2009 - State of Wyoming
Human Resource Professional - Solely responsible for 19 cities, including
all aspects of hiring, data entry, payroll, benefits and recruiting.
1995 - 2007 - Wal-mart/Sams club
Personnel Manager - Solely responsible for up to 700 employees. Hiring,
interviewing, data entry, benefits, payroll, and resolving workers
compensation claims.
2005-2007 - Wal-Mart Distribution Center
Benefits Clerk - Administered all employee benefits and lead orientations.
Floor Supervisor- Unload trucks using a fork lift and pallet jacks
Schedule deliveries and pick-ups for entire distribution center through PO
numbers.
>Actively involved in 3 brand new store set ups.
>Received and tracked all Wal-Mart shipments for the new store openings.
>1990-1995 Sunnyside Preschool
I ran the 2 and 3 yr old room as well as the before and after school age
children. I created weekly curriculums while remaining consistent and
loving. I have a lot of patience and enjoy children and their day to day
achievements. I have great customer service with the parents and great
hands on with the children.
Education :
Anna Jonesboro High School diploma
References
Brenda Parr - Wal-mart Supervisor - 618-***-****
Lon Pfau - WYDOT - HR Manager - 307-***-****
Nancy Cousins - WYDOT - 307-***-****
Matt Boddy - Sam' s Club General Manager - 307-***-****
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