Carlos Marquez

**** ******** **** ****** 512-***-****

La Jolla, CA 92037 Home 858-***-****

abki0r@r.postjobfree.com

Objective

Energetic individual seeking a position in a company where my skills

and experience can be used to advance efficiency, customer service and

boost growth within the organization

Qualifications

* Resourceful; able to recognize and resolve customer issues while

maintaining a high level of productivity and customer satisfaction

ratings

* Excellent work ethic and time management, able to work with little

or no supervision

* Extensive experience training new employees ensuring they comply

with company policies and safety regulations

* Excellent oral and written communication, interpersonal and

organizational skills

* Quick learner easily adapting to new concepts and responsibilities

* Proficient with computers and Microsoft Office programs

* Decisive; able to work independently as well as in a collaborative

team environment

Work Experience

State Farm Mutual Auto 2009-

2010

Claim Service Assistant

. Received commendation for telephone etiquette and customer service-

answering questions about their claim

. High proficiency processing data of loss reports information

received from customers

. Effectively assisted claim handlers by setting up claim files,

filing correspondence and other material related to the claim

record

. Operated a variety of office equipment including computers,

copiers, fax machines and other office duties

AMD/ Spansion, Austin, Texas 2000-2009

Wafer Fab Technician

* Proficiently operated and maintained expensive company assets and

equipment

* Effectively managed urgent changes in deadlines with 100 percent

satisfaction ratings

* Primary trainer for newly hired employees

* Served as team lead and coordinated shift schedules for a team of 6

Federal Express, Austin, Texas 1999-

2000

Courier

* Displayed flexibility handling pick up and distribution of packages

at multiple locations

* Selected as part of the priority delivery team for critical

deliveries

* Organized daily workload and ensured timely deliveries except for

unusual circumstances

AMD, Austin, Texas 1995-

1999

Wafer Fab Technician

* Scheduled and performed calibration and preventative maintenance on

production tools to achieve lowest down time of all modules

* Performed critical test and monitoring of equipment exceeding

required performance level of accuracy and efficiency

* Key participant on teams that successfully solved manufacturing

issues saving time and resources

AMD coop program, Austin, Texas

1994-1995

Office assistant

* Reliably prepared, setup and supported all varieties of company

training classes

* Recognized for timely delivery of essential documents and supplies

to the proper locations

* Managed all office aspects of the training and development

department

HEB Grocery, Austin, Texas 1992-1994

Bookkeeper/ Assistant Service Manager

* Regularly recognized for providing excellent customer service

* Managed all aspects of customer interactions including handling a

cash register

* Adjusted schedule to support and train new team members to support

programs following established policies

Education

American Institute for CPCU

AIC 033-Claim Handling Principles and Practices

Spansion

Natural Work Group Team Skills

Team Conflict Mediation Process

Intro to Excel

Intro to Word

Austin Community College

College Algebra

Psychology

James Bowie High School, Austin, Texas

Diploma

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