Donita Hartsfield

*** ******* **., *******, ** **376 . H: 910-***-**** . C: 910-***-****

abkhzp@r.postjobfree.com

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EXECUTIVE ADMINISTRATOR

Resourceful management professional experienced in customer service and

administrative support; account maintenance; planning and implementing

proactive problem-solving procedures; and training, motivating, and

supervising customer service employees. Strong communicator with extensive

knowledge of local, state and federal mortgage regulations.

KEY QUALIFICATIONS

Detail-Oriented . Data Analysis . Office Automation Procedures and Software

. Complex Research . Customer Service . Communications . Account Management

. Finance and Business Administration . Loans, Bankruptcy and Foreclosures

. Client Relations . Recordkeeping . Computer Proficient . Ability to Meet

Tight Deadlines

PROFESSIONAL EXPERIENCE

Client Services

11/2009 - 004/2010

H&R Block

H&R Block supports all products and services for the organization and

provides customer service and support to both internal and external

clients.

. To address customer needs and issues via phone or e-mail.

. To help associates answer client's questions efficiently and

effectively and supports all H&R Block branded businesses.

Bankruptcy Analyst

03/2009 - 07/2009

The Law Firm of Hutchens, Senter & Britton

The Law Firm of Hutchens, Senter & Britton is dedicated to providing multi-

discipline, quality legal representation to clients located in North

Carolina. Conducted economic and financial analyses of businesses and

consumers in bankruptcy by examining financial reports and operating

statements. Determined the technical accuracy of a debtor's financial

condition and researched bankruptcy laws. Set up and maintained account

files using law firm/office automation software such as the Case Management

System and PracticeMaster. Meticulously processed and prepared Bankruptcy

Motions for Relief (MFR), to include distribution for attorney approval and

scan/e-file to N.C. district offices. Articulated financial investigation

results and case information in a formal setting.

. Managed loan, deed, property and delinquency files as well as

processed payments for court filings.

. Updated clients on active MFR court dates via communication websites

(NewTrak, McCalla Raymers).

Delinquency Resolution Specialist

03/2007 - 03/2009

Barclays / HomEq Servicing

Barclays / HomeEq Servicing provides mortgage collection, liquidation,

property valuation and real estate owned management services. Maintained

quality control records and asset portfolios for major loan companies

including: Ameriquest, Lehman, Morgan Stanley and Bank of America.

Performed complex research to answer inquiries and resolve issues,

particularly with respect to delays in the assignments of mortgages to

complete the chain of title. Analyzed data using database software,

reports and spreadsheets.

. Processed loans in foreclosure and/or bankruptcy according to state

and investor guidelines.

R sum of Donita Hartsfield, page 2; Delinquency Resolution Specialist

continued...

. Liaised between loan companies and legal counsel to resolve delinquent

title claims.

Administrative Loan and Asset Specialist

10/2003 - 03/2007

Wachovia Mortgage Corporation

Wachovia Mortgage corporation issues fixed- and adjustable-rate loan

products. Maintained designated portfolios to include gathering and

tracking client information, obtaining proper loan approvals, communicating

approvals and conditions with clients, and ordering and reviewing loan

documents. Received and directed high volumes of client inquiry calls

efficiently and with impeccable customer service standards.

. Corrected loan errors such as tax forms, flood notices and missing

borrowers, and assisted lenders in resolving matured and past due

loans.

. Initiated and finalized title claims and credit files, ensuring

conformance to Federal Deposit Insurance Corporation requirements.

. Prepared and presented memorandums and reports to the appropriate loan

authorities for decisions on process improvements, new credit requests

and renewal requests.

Foreclosure Support Specialist

07/2000 - 10/2003

Wachovia Mortgage Corporation

Managed a full portfolio of time-sensitive loans. Developed relationships

with outside counsel to complete the foreclosure process, ensuring

deadlines were met and compliance with investor and insurer regulations.

Championed the resolution of customer escrow disputes, and processed

payments from customers.

. Researched and analyzed foreclosure issues for senior and junior

liens, and deftly prepared status reports for investors.

. Authored bidding instructions and documentation to complete government

and private sector contracts.

Four years of additional customer service experience at Phar-Mor Pharmacy.

COMPUTER PROFICIENCIES

Computer Process Input . Microsoft Word . Excel . IT Turbo . Document

Request . Panagon . Litigation Tracking System. Lotus Notes . Microsoft

Outlook . New Image Express

EDUCATION

Bachelor of Science - Business Administration Management, Shaw University,

Raleigh, NC

COMMUNITY INVOLVEMENT

Red Cross Volunteer, Fort Bragg, NC

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