Technician Active Directory
Resume:
JOEL MARTIN *************@*****.***
**** ******** **** #* ~ Campbell, California 95008
QUALIFICATIONS
A seasoned Desktop Support Technician. A Good communicator with excellent
problem solving, analytical and organizational skills. Interacts easily
with clients, staff, and all levels of
management.
TECHNICAL SKILLS
Operating systems Microsoft Windows Server 2000/2003; Windows XP,
Windows 2000
Directory services Microsoft Active Directory
Software Microsoft Office,BES, Altiris Remedy, Ghost
Remote access Remote Desktop, RSA, Windows Terminal Server, PC
Anywhere
Messaging Microsoft Exchange Server
PC/Networking hardware Dell, HP printers, Ethernet Cabling, Netgear
routers, PDA's
PROFESSIONAL EXPERIENCE
Desktop/Helpdesk Technician December
2008 - May 2009
Business Knowledge Services (Contractor onsite at BigBand Networks)
. Laptop and PC imaging utilizing Ghost
. Configuration and support of Blackberry devices,
. Installation and configuration of software on PC's and Laptops
. Trouble shot and resolved software and hardware problems via remote
assistance
and desktop visits
. Diagnosed network connectivity issues on a desktops, laptops and PDA's
. Trouble shot network printing problems
. Application compatibility testing pre-deployment
. Managed users, groups, and computer accounts in Active Directory
. Email and mailbox administration in an MS Exchange environment
. Managed and prioritized issues via ticketing system
Desktop Support Technician August 27th -
September 23rd 2008
RHI Technology (Contractor onsite at Stanford University)
. Laptop and PC imaging utilizing Ghost
. Installation and configuration of software on PC's and Laptops
. User, group, and computer account administration in Active Directory
. Diagnose network connectivity issues on a desktops, laptops and PDA's
IRT (Incident Response Team)
Insight Global, Inc (Contractor onsite at VMware)
January 2007- July 2008
. Processed accounts for new hires and exits
. Actively participated in projects to advance the capabilities of the
Incident Response team and IT overall.
. Resolved issues within the Incident Response team's functional
responsibility.
. Provided accurate and timely support to end users for reported
computer and networking problems of moderate to complex nature to
ensure end user productivity.
. Identified, isolated and troubleshot level IT related problems.
. Answered calls, logged and tracked customer requests using a problem-
tracking tool
. Analyzed and where appropriate, reproduced problems that have been
reported to the Incident Response Team, documenting steps required to
reproduce.
. Provided intermediate level support for the Microsoft suite of
products (Word, Excel, Access, Project, Publisher, Power Point,
Windows 00/03/NT, Internet Explorer, Visio) and Desktop applications
(Microsoft Outlook, Symantec PC Anywhere, Active Directory)
Desktop Support Technician
Loancity July 2005-
November 2006
. BES Administration, configuration of Blackberry devices
. User, group, and computer account administration in Active Directory
. Laptop and PC set ups utilizing Ghost
Desktop Support/Server Administration
ATR (Advanced Technical Resources)
2 week contract in July 2005
. Troubleshoot and resolve client issues
. Resolve network connectivity issues
. Upgrade PC's and laptops
. Perform mailbox maintenance on Exchange Server
Desktop Support
Elite Network Technology
April 2004 - July 2005
. Troubleshoot and resolve client issues
. Hardware upgrades on PC's and Laptops
. Setup and configure new PC's on domains, including domain accounts
. Install, configure and maintain backups using Retrospect
. Configure routers and firewalls on networks
. Configuration of PDA's - Palm, Blackberry,etc.
Helpdesk/Desktop Support Technician
Adecco (Contractor on site at eBay, Inc.)
Febuary 2003 - April 2004
. Supported internal users via desktop visits, remote administration,
and telephones
. Created and administered domain accounts in Active Directory
. Installation and configuration of software on PC's and Laptops
. Resolved network connectivity issues
. Administered network shares
Call Center Technician
IDT Inc.
August 2000 - December 2002
. Resolved software and hardware issues for a group of 600 users via
telephone support and remote administration tools.
. Documented phone support procedures and wrote Outlook and Net Meeting
FAQs.
. Created user accounts, home directories, network shares and Exchange
mailboxes.
. Administered user and group rights.
. Configured Outlook email clients including setup of profiles and psts
. Maintained department intranet website.
. Troubleshot and resolved VPN connectivity issues
EDUCATION
Introduction to TCP/IP, 9/2000 -12/2000, Mission College, Santa Clara, CA
Windows 2000 Server and Professional Courses, 06/2000 -11/2000, Interwise
Internal Training
Diploma for the Computer LAN Technician Specialist program, 1998,
Computer Training Academy, San Jose, CA.
PROFESSIONAL REFERENCES
Barron Fischer
IT Manager - Loancity
Jeremy Barrows
Owner - Elite Network Technology
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