Customer Service Representative

Shameria Johnson

**** ********* ** *** * Montgomery, ALl36110 [334-***-****]

[*************@****.***]

Objective To obtain a position with your firm

Customer Service Representative

June-2010/Present HP(Federal Government Contract-consolidation)

. Take a high volume of inbound calls

. Assist clients in consolidating student loans

. Conduct lender matching

. Request Loan verifications Certificate

Experience Customer Service Representative

March-2009/ Alabama Power Company(Temp), Montgomery, Al

. Taking hundreds of payments daily

. Making arrangements

. Balancing and depositing 5,000-90,000 dollars daily

. Checking and contacting customers about return mail on their

accounts

. Answer any calls directed from the call center

Customer Service Representative

November-2007/ December-2008 Fed Ex Kinko's, Montgomery, Al

. Monitor and assist customers with copies

. Assist customers with scanning and uses various of programs on

computer

. Cashier

. Assist with the completion of large jobs

. Load and refund customer credits within the store

Secretary

June- 2002/October-2008(PRN) Phillips-Riley Funeral Home Montgomery, Al

. Obituary write ups

. Take large amounts of payments

. Comfort grieving families

File room Clerk / Scheduler

May-2006/ October-2006 East Montgomery, Imaging Center, Montgomery, AL

. Schedule patients

. File manually and electronically

. Deliver films to clients

Education Troy University, Montgomery, AL

Graduation date May-2012

. Psychology

Interests I enjoy going to church and spending quality time with my

husband and daughter

References are available on request.

Contact this candidate