Customer Service Assistant
Resume:
Danielle I. Downes
******.**@*****.***
** */* ***** *** ( Columbus, OH 43201
EDUCATION The Ohio State University, Columbus, OH
Bachelors of Science Agriculture, 2007
Major: Animal Sciences
Minor: Music
EXPERIENCE Battelle Memorial Institute - Biomedical Research
Center, West Jefferson, OH
Battelle Vivo Technician - BBRC - July 2008-August
2010
. Obtain and hold multiple security clearances i.e. Dept. of
Justice, Dept. of Defense
. Trained in GLP and cGMP practices
. Proficiently head multiple bioassay studies according to
registered SOPs
. Direct trainer and responsible party for teaching and
qualifying technical skills
. Consult with supervisors, managers and peers affecting
bioassay work
. Prepare various study forms via Microsoft Office for
steadfast turnout
. Provide security cleared support to several technical groups
throughout facility
. Main lead and most accurate bioassay doser for multimillion
dollar accounts
. Perform daily clinical observations, verifications, data
entry, data QC and room checks
Ultra Pet Mobile Groomers, New Port Richey, FL
Clientele Relations and Assistant - February 2008 - May 2008
. Provided efficient solutions to customer questions and
concerns
. Managed customer accounts, phone reception, organized filing
and data
. Advised mobile employees on customer requests
VCA Sawmill Animal Hospital, Columbus, OH
Kennel Supervisor - July 2007 - January 2008
. Supervised and managed kennel staff and 150+ animals in
facility
. Prepared and administered medications
. In charge of security codes and keys for opening and closing
hospital
. Phone reception and IntraVet/computer data work
. Conferred with vets on health of animals in hospital
Pets without Parents Animal Shelter, Columbus, OH
Shelter Supervisor - March 2007 - July 2007
. Supervised shelter staff and managed volunteers
. Accountable for welfare of all animals; administered meds and
vaccines
. Assisted potential adopters with questions and concerns
Buy Backs Entertainment, Columbus, OH
Sales Associate - August 2006 - July 2007
. Responsible for opening and closing register and store security
. Implement store layout designs
. Maintain inventory and visual appearance of store and customer service
YWCA of Columbus, Columbus, OH
Youth Tutor (K-6) - January 2006 - June
2006
. Liable for all children in after school program
. Tutored kids in all subjects of elementary education
. Organized activities and facilitated field trips
HONORS College of Food, Agricultural, and Environmental Sciences
Dean's List
ADDITIONAL EXPERIENCE/INTERESTS-OSU Rowing Team, Battelle Special
Olympics Community, Columbus NSA Red Cross Youth Educator, OSU ResLife
Office Assistant, Event Security Mgmt, OSU Japanese Conversation
Partner, Buckeye Forest Council Member
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