Administrative Assistant Customer Service
Resume:
Laquetta M. Mickens
Pine Bluff, AR 71603
***************@*******.***
********@***********.***
PROFESSIONAL OBJECTIVE:
Seeking a challenging position as a Administrative Assistant with a
progressive company that will utilize my skills, experience, and education
to make a positive impact on the success and growth of the company.
SUMMARY OF QUALIFICATIONS:
. Excellent customer service and organizational skills
. Proficient Computer Skills (Word, Internet, Outlook, Excel, Power
Point, Publisher
. Strong communication skills (grammatically and structurally)
. Trained in shortage control and physical security
. Safety and OSHA training
. Shoplifting detection and detention skills and ability
. Experience in conducting internal/external investigations
. Knowledge of all Loss Prevention equipment
. Financial Reporting (proficiency with sales reports, shrink metrics,
budgets, performance metrics)
. Analytical/Auditing Skills
. Coordinated the participation in the Business Expo Center for Southern
Good Faith Fund
. Demonstrates effective leadership skills
. Highly trained in retail safety procedures
EDUCATION:
Southeast Arkansas College, Associate of Arts, Pine Bluff, Arkansas, May
2008
CERTIFICATIONS:
Ombudsman Volunteer Training, Area Agency on Aging, Pine Bluff, Arkansas,
2009
Lead Based Certification, University of Arkansas for Medical Sciences and
Arkansas Department of Health and Human Services, Pine Bluff, Arkansas,
2009
PROFESSIONAL EXPERIENCE:
Administrative Assistant/Recruiter, Southern Bancorp/Southern Good Faith
Fund, April 2008- Present
Prepare correspondence, reports, and materials for publications and
presentations.
Prepare and maintain staff's expense reports, setup and coordinate meetings
and conferences, answer email inquiries and handle in appropriate manner.
maintains hard copy and electronic filing system, set up pickups for UPS
and FedEx packages, research, price, and submit orders for office supplies,
coordinate and direct office services in order to aid Directors, opens,
sort, and distribute incoming correspondence, including faxes and email,
updates data entry records for four programs within the organization,
conducts bulk mail outs, postage reports, mail merges, filing, prepares
responses to correspondence containing routine inquiries, prepares reports,
memos, letters, and other documents, using word processing, spreadsheet,
database, and/or presentation software, answers all incoming phone calls,
provides excellent customer service to walk in customers and clients,
provides program information and enrolls clients into classes, processes
incoming and outgoing mail, maintains inventory of office supplies and
helps with the supply order, schedules vehicle maintenance and process
vehicle logs, assist program Directors with class preparation and set up,
assist with program, recruiting efforts, maintain program publications,
answer general website inquiries and directs accordingly, performs other
projects assigned by the Vice President of Operations, enter data into and
maintain contact database for all four programs, prepare month end mail log
and auditron reports, assure that files for all programs meet security
guidelines and are properly filed, assists and reserves and set up
conference rooms for quarterly meetings and workshops.
Certified Loss Prevention, Sears Holdings, June 2006- August 2009
Implements and monitors safety, OSHA and Environmental programs for safety,
shortage control, and corrective measures when applicable, conducts regular
assessments of store operations performance, educates and works with store
management to develop action plans for course corrections, ensures Workers
Compensation Return To Work program is effectively administered, conducts
safety inspections on a scheduled basis, ensures proper operation and
repair of all Loss Prevention equipment, educates and trains store
management on their roles in achieving company Loss Prevention goals,
identifies and escalates all Loss Prevention related issues that must be
addresses at a higher level, assists in the detective investigation and
closure of internal investigations, fosters a positive proactive
partnership with store associates, supports the store's shrink reduction
strategies, maintains confidentiality of sensitive information, maintains
appropriate evidence, demonstrates understanding of law enforcement
procedures, ensures shoplift apprehensions are consistent with store theft
activity, effectively communicates verbally and in writing, models and
supports company values and supervise four employees, conducts monthly and
quarterly audits, trains all new loss prevention associates, assure that
files meet security guidelines and are properly filed, conducts weekly
safety and shrinkage meetings, etc.
Discipline/Attendance Clerk/Administrative Assistant, Dollarway High
School, April 2003-June 2006
Handled daily attendance and discipline, established and maintained various
computerized and paper files, maintained sufficient supplies by conducting
inventory, ordering, receiving, and restocking, acted as receptionist by
greeting parents and answering the telephone, data entry, APSCN, scheduled
conferences, entered daily attendance and discipline into the database,
maintained attendance and discipline reports, supervised seven office
assistants.
Administrative Assistant, Dollarway High School, August 2001-April 2003
Typing and providing administrative and clerical support to the counselor,
handles multiple phone lines, established and maintained various
computerized and paper files, maintained sufficient supplies, data entry,
answered the telephone, assisted students with college applications,
scholarships, scheduled meetings and APSCN. Promoted to a higher position.
REFERENCES: Frances Newsome, Homebuyer & Credit Counselor
Southern Good Faith Fund
211 West 3rd, Suite 255
Pine Bluff, AR 71601
********@***********.***
Doris Kennedy. Database Coordinator
Southern Good Faith Fund
211 West 3rd, Suite 255
Pine Bluff, AR 71601
********@********.***
Levetta Bowling, Payroll Manager
Dollarway School District
4900 Dollarway Road
Pine Bluff, AR 71602
Contact this candidate