HEATHER N. KYE

* **** *** *.*.

HIMROD NY *****

607-***-****

OBJECTIVE

Acquire a position in which I can challenge myself everyday in Customer

Service while gaining an improved knowledge of the business, with the

possibility of expanding myself through out the company.

EXPERIENCE

2010 Infinite Advertising Rochester, NY

Sales

Door-to-door sales

2009-2010 Chamber of Commerce Penn Yan, NY

Information Specialist

Help people find different places within the county/state

Answer any questions locals or tourists may have had

Help give references about local events

Call chamber members about different activities

Update computer information

Update member contact information

Update website information, including the events page

Order tickets for the Keuka Lake Wine trail

Process credit card information

Add up deposits

Organize and update 2010 Penn Yan/ Keuka Lake Map

Keep the brochure racks full

Send tourists information

Clean when necessary

2009 Best Western Penn

Yan, NY

Front Desk

Check guest's in and out

Make welcome and wake-up calls

Check to make sure guest was being charged the right amount

Set up and break down breakfast

Vacuum, mop and dust foyer area

2008-2009 Sam's Club

Rochester, NY

Cashier

Cash customers out

Help customers find products

Re-shops

Check customers cart when they were leaving

2008 Ashley Furniture Homestores Rochester, NY

Guest Service

Take customer concern/complaint phone calls

Put through all sales and order them

Take orders over the phone

Update company information

File company paperwork

Log that days sales

Daily log

Count drawer down and do deposit

Call customers and let them know their product was in

2007-2008 Red Lobster Rochester,

NY

Host/Busser

Greet and seat customers

Explain menu and any specials

Help servers with any orders

Bus tables, sweep floors and make sure bathroom was neat

Stand at door and help any guests inside and out

Answer any and all customers concerns or questions

2007 Wal-Mart

Watkins Glenn, NY

Produce (temporary position)

Rotate produce

Help cashiers when there was a rush

Answer any questions or concerns customers may have had

2006-2007 Friendly's

Rochester, NY

Fountain/Host/Busser

Greet and seat customers

Take drink orders

Help grill and servers when possible or needed

Make customers desserts

Take food orders and cash customers out

Bus tables and sweep floor

Answer any questions or concerns customers may have had

EDUCATION

2001-2005 Dundee Central School Dundee, NY

- High School Diploma

2009-2010 Bryant and Stratton Rochester NY

- Graphic Design

SKILLS

Keyboarding, 7 Years Experience Microsoft Word, 10+ Years

Experience

Microsoft Excel, 3-4 Years Experience Microsoft PowerPoint, 1-2

Years Experience

Photography, 8 Years Experience Drawing, 10+ Years Experience

Cooking, 8-9 Years Experience Customer Service, 5 Years

Experience

REFERNCES

Scott Skillman 585-***-****

Parker Henry 585-***-****

Jennifer Free 585-***-****

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