Customer Service Representative

Michael Rockamore Jr.

**** ******* ** **. *****, MO 63033 . 314-***-**** .

abkhuf@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE/COLLECTOR with 3+ Years in collections and

customer service, strong oral communication ability and advanced

acknowledgement in account collections.

SUMMARY OF QUALIFICATIONS

. 3 years experience in collecting on past due accounts

. 3 years experience of customer service

. Verifiable track record of consistently meeting quota for

collection accounts.

. Skilled in Microsoft office programs

. Possess strong communication ability.

. Very comfortable with multitasking and cold calling.

. Skilled in operations of a mailroom

. Very comfortable with office machines.

PROFESSIONAL EXPERIENCE

Graybar Electric April 2006 -

February 2009 Mailroom Clerk/Office Service

St. Louis, MO

. Compiled, copied, sorted, and filed records of office activities

. Sorted mail and couriers according to department and intended

recipient

. Date-stamped all incoming/outgoing mail, couriers, and faxes

. Scanned and laminated documents

. Prepared large training classes using both Black & White and color

printers

Mentor 4 Inc. June 2005 -

April 2006

Customer Service Representative/Bill Collector

St. Louis, MO

. Served as a Collecting agent on past due auto payment.

. Responsible for taking incoming calls and giving customer's account

information.

. Responsible for making outbound calls to collect on accounts.

. Effectively negotiated arrangements with customers to settle

accounts.

. Successfully meet quota's for collecting on accounts.

MIKE ROCAMORE JR . abkhuf@r.postjobfree.com . 314-***-****

Gerald E. Moore & Associates April

2004 - October 2004

Third Party Collector St.

Louis, MO

. Responsible for negotiating over 500 accounts each week.

. Setup payment agreements with customers.

. Skip traced to find information on customers.

. Successfully meet quota's each week.

Washington University

June 2002 - April 2004

Collector St. Louis, MO

. Responsible to collect on at least 250 past due medical bill

accounts per week.

. Required to communicate with insurance companies to verify patient

medical coverage.

. Setup payment agreements with customers.

. Inputted customer's information in database.

ADDITIONAL EXPERIENCE

. Scanning and Imaging Clerk, Citigroup, O'Fallon, MO, October 2004 -

February 2005

EDUCATION

Washington University

January 2004 - May 2005

College credits earned towards Marketing Degree

St. Louis, MO

*REFERENCES UPON REQUEST*

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