Customer Service Representative

Jesslyn Crochet

**** *** ** * . ****** Part . LA . 70339

Cell: 985-***-**** . **********@*****.***

EMPLOYMENT HISTORY

Capital One Financial Advisors

Administrative Assistant, July 2008 to present

Handles all correspondence for Financial Consultant; screens mail and takes

initiative to handle all routine matters. Handles accounting support

functions, including opening and closing accounts, cash processing and

account maintenance. Handles incoming telephone calls and responds to

client requests. Prepares necessary forms for the disbursement of funds and

securities transactions, coordinates and interfaces with Brokerage and

Insurance Operations to ensure that statements and remittances are sent out

correctly and on a timely basis. Provides customers with information and

assistance with regards to statements of account, various reports,

remittances and various transactions. Has day-to-day account responsibility

for various transactions including receipts, disbursements and transfers,

performs special projects including client proposals, portfolio analysis

and reports and miscellaneous tasks as assigned. Compiles and provides

information for reports and special projects to present to upper

management. Conducts telephone calling campaign to promote products and

services to prospective customers as assigned.

Capital One Bank

Teller, November 2006 - July 2008

Process deposits, transfers, withdrawals, and other transactions in

accordance with established policies and procedures; must be continuously

aware of fraud loss and check cashing guidelines as well as all security

and transaction documentation requirements. Also responsible for the

security of assigned cash which must be maintained and balanced within

established guidelines. Greet customers in the lobby and on the phone.

Provide excellent customer service.

Mobile West, Inc. DBA Cingular

Store Manager/ Customer Service Representative, March 2006 to November 2006

Greet all customers personally, assist customers in selecting adequate

equipment, features, and accessories. Create new service accounts for

customers. Responsible for being knowledgeable with all Cingular service

and equipment. Responsible for daily reconcile of transactions, ordering

office and store supplies, and helping co-workers with resolving any issues

while under my supervision.

Express Check Advance

Customer Service Representative, October 2005 - March 2006

Answered telephone calls in a diplomatic manner. Received loan applications

from customers, performed credit ratings on customers. Executed every

aspect of collections; letters, telephone calls, and home visits to

customers with past dues on loan payments. Responsible for daily reconcile

of transactions.

The Bayou Journal

Graphic Designer/ Office Manager, May 2004 - August 2004

Created and designed advertisements for businesses, designed pages for the

newspaper, answered telephone calls from customers, performed a weekly

reconcile for transactions.

Gator Stop

Cashier, February 2002 - May 2004

Assisted customers with transactions, answered phones, performed a daily

reconcile for the cash drawer.

Pierre Part Store

Cashier, December 2001 - February 2002

Assisted customers with transactions.

EDUCATION

General Studies - Assumption High School

Received Diploma - May 2004

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