Customer Service Engineering
Resume:
THOMAS L. MAGNESS
Riverside, California 92501
Telephone: Home: 951-***-****
Message: 951-***-****
E-mail: abkhsn@r.postjobfree.com
EDUCATION: Santa Ana (Rancho Santiago) College, Santa Ana, California. A.
A. in Liberal Arts, Certificate in Computer-Aided Drafting.
Also studied Accounting, Chemistry, English, Management,
Mathematics, Physics, Spanish, Speech, Statistics and Surveying.
Chapman College, Orange, California. B. A. in History. Also
studied Political Science, Journalism.
California State University, Fullerton. M. A. in History.
Also studied Political Science.
Golden West College, Huntington Beach, California. Studied
Technical Communications.
Long Beach City College, Long Beach, California. A. S. in
Architectural Drafting. Also studied Data Processing,
Electrical Codes.
Riverside Community College, Riverside, California. Studied Civil
Engineering Drafting.
Cuyamaca College, El Cajon, California. Certificates in Surveying,
Drafting Technology, Technical Illustration Graphics. Also
studied Environmental Biology, Computer Information Systems.
Southwestern College, Chula Vista, California. Studied Business
Administration.
EXPERIENCE: 2009 Lenders Marketing Group/Network Business Solutions,
Monrovia, California
Customer Service Representative-Canvassed neighborhoods to
register qualified residents for Southern California Gas Company
CARE rate-reduction program. Furnished information to, and
answered inquiries from, residents.
2006-2007 County of San Bernardino, Transitional Assistance
Department
Eligibility Worker I--Determined eligibility of continuing
applicants for MediCal benefits. Examined applications and
communicated with clients.
2006 County of Riverside, California, Office of the Assessor
Geographic Information Systems Specialist I--Performed updates
of Assessor Parcel Book maps and indices. Examined tract and
parcel maps for integration into Assessor Parcel database.
2004 City of San Bernardino, California, Department of
Development Services
Engineering Assistant I--Coordinated submittals from developers,
engineers for checking. Issued construction, transportation
permits. Assessed, calculated, collected, processed fees.
Furnished City employees and public with survey, technical
information. Entered financial data into computer systems.
Answered inquiries from City employees and the public.
2000-2004 City of Chula Vista, California, Department of
Engineering
Engineering Technician II--Administered special district
administration consultant contracts. Took part in consultant
selection process. Administered Open Space District assessment,
collectible process and development fee audits. Checked
assessment and subdivision maps for adherence to City standards.
Prepared correspondence, City Council agenda items. Conducted
audits on City projects. Performed external research, public
counter duties. Answered inquiries from City employees and the
public.
1994-2000 City of El Cajon, California, Department of Public
Works
Engineering Aide--Performed field inspection, including photography,
of City sidewalks as part of sidewalk repair and tree
replacement program. Prepared correspondence with property
owners. Kept liaison with other City departments. Issued
construction, transportation permits. Assessed, calculated,
collected, processed fees. Verified insurance requirements.
Issued permits to utilities. Performed field checks and
surveys, public counter duties. Answered inquiries from City
employees and the public.
EXPERIENCE: 1993 City of Colton, California, Department of Utility
Services
(continued) Engineering Technician II--Updated City atlases and maps
with sewer and water technical information. Accessed City, San
Bernardino County archives. Performed external research, public
counter duties. Answered inquiries from City employees and the
public.
1990-1992 City of Corona, California, Department of Public
Works
Civil Engineering Technician--Coordinated plan submittals from
developers and engineers for checking. Prepared correspondence,
construction cost estimates, City Council agenda items. Issued
construction and transportation permits, utility releases.
Assessed, calculated, collec-ted, processed fees. Kept liaison
with developers, engineers, contractors, legal consultants,
other City departments. Checked lot line adjustments. Assigned
building, project addresses. Entered financial data into
computer systems. Performed public counter duties. Answered
inquiries from City employees and the public. Was primary point
of contact for Department of Public Works.
1985-1989 City of Santa Ana, California, Public Works
Agency
Engineering Drafting Technician I--Checked grading plans for
private projects submitted by developers and engineers.
Coordinated plans with other Agency plan checkers. Performed
field surveys, public counter duties. Issued construction
permits, utility releases. Assessed, calculated, collected,
processed fees. Kept liaison with developers, engineers,
contractors, other City employees and departments. Furnished
City employees and the public with tech-nical information.
Answered inquiries from City employees and the public. Was
primary point of contact for Public Works Agency. Performed
special assignments, including field duties, for City and
Agency.
1981-1985 City of Long Beach, California, Department of Public
Works
Engineering Aide--Furnished City employees and the public with
technical, traffic information. Issued construction permits.
Assessed, calculated, collected, processed fees. Indexed City
drawings for computer microfilm retrieval system. Maintained
Engineering Bureau files, records. Administered Engineering
Bureau data and property inventory, supplies. Sold plans,
specifications for City projects, kept records of purchasers.
Entered traffic accident data from police reports into computer
systems. Performed traffic field surveys. Answered inquiries
from City employees and the public. Was primary point of
contact for Engineering Bureau of Department of Public Works.
1979-1980 Computer Automation Inc., Irvine, California
Software Librarian, Commercial Systems Division--Transmitted and
received computer files via modem to and from Division customers
nationwide. Kept records of files sent and received.
Marketing Librarian, NAKED MINI Division--Administered Marketing
Communications Library of books, documentation, magazines.
Provided software, documentation, product literature to
customers, company personnel on request and as part of regular
and special distributions. Supported trade shows, sales
presentations. Kept liaison with nationwide, international
field, sales network. Answered inquiries, corresponded with
prospective customers. Participated in shipping, mailing
processes. Kept track of customer database. Worked much
necessary, frequent overtime.
COMPUTER: AutoCAD, VersaCAD, Intergraph MicroStation, CorelDraw,
Microsoft Office suite (Word, Excel, Access, PowerPoint,
Outlook), Corel WordPerfect and QuattroPro, Lotus 1-2-3, Permits
Plus and Sable permitting packages, ArcView and ArcInfo
Geographic Information Systems packages.
LANGUAGES: Spanish (read/write/speak partly), French (read/write/speak
partly)
MEMBER: Phi Alpha Theta International Honor Society
Phi Theta Kappa Community College Honor Society
REFERENCES: Available on request.
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