Jessica Marzitello

Summary

*** ********* *****

Chesapeake, Virginia 23322

757-***-****

abkhs9@r.postjobfree.com

I am a driven professional with experience in customer service. I am proficient in all aspects of

customer service and possess exceptional organizational and interpersonal skills. I learn new tasks

quickly and adapt easily to change.

Work Experience

Data Integrity Coordinator, EDI

4/2008-5/2009 CMA-CGM (America) LLC, Norfolk Virginia

EDI clean up and equipment updates for all terminals and depots. Clean up all pending EDI gate

rejects. Identify and report to management potential EDI mapping errors. Update vessel activity for

areas and perform Import/Export reconciliations. Maintain EDI translation tables for respective areas.

Update manual locations and street turns. Perform terminal reconciliations weekly. Assist with other

areas when team members are out.

Cargo Expediting Specialist

7/2007 – 4/2008 CMA-CGM (AMERICA) LLC, Norfolk, Virginia

Track and trace equipment. Contact trucking companies by fax, email and phone. Run weekly DIVA

and PL/SQL reports. Manually update equipment for street turns. Able to assist with updating when

team members are out.

Regional Inventory Operations Manager

8/2006 - 2/2007 DriveTime, Portsmouth, Virginia

Responsibilities included but not limited to the following: Managed a staff of 5 employees. Multi-

tasking and organization was a must. Responsible for all incoming and out going inventory, which

included the vehicles and titles. Contacted auctions regarding delivery of titles and or vehicles.

Worked closely with buyers to insure delivery of vehicles in a timely manner. Produced weekly

spreadsheets for trade, kicked and arbitrated vehicles. Set up transportation for these back to the

auctions and also prepared the titles to send back. Handled any customer or vendor issues. Held

monthly meetings with staff, performed their evaluations, and was also managing the payroll.

Worked with the Regional team on all meetings or training classes. Responsible for issuing driver's

to the Regional team and the buyers. Responsible for the end of the month inventory. Volunteered

with our School Time program. Received over a hundred emails daily. Trained fellow DriveTime staff

on the operation of the department. The office was responsible for all Accounts Payable processes,

title and registration of customer's vehicles, and distribution.

Customer Service Generalist

4/2004 - 8/2006 Department of Motor Vehicles, Virginia Beach, Virginia

Customer service, manage money and decals, issue identification cards, drivers licenses, and

learners permits. Process title and registrations, administer road tests, and assist management with

payroll weekly.

Assistant Manager

2/1999 - 4/2004 Suncoast Motion Picture Company, Virginia Beach, Virginia

Customer service, cash handling, bank deposits, merchandising, store maintenance, recruiting and

interviewing, training, loss prevention, price changes, receive shipments, process shipments, pull

downs, schedules, delegate tasks, all store related paperwork and manage payroll hours.

Administrative Assistant

3/1999 - 10/1999 Coastal Glass, Chesapeake, Virginia

Handled incoming calls on multi line phone system, prepared invoices, billing, created and

dispatched incoming work orders, customer service, and product purchasing.

Education

8/1996 - 12/1996 Virginia Wesleyan College, Virginia Beach, Virginia

Some College Coursework Completed

Languages

English (Fluent - Full Knowledge)

References upon request

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