Customer Service Human Resources
Resume:
Marie Munks
*** ****** **** . ******, ** ***** . abkhr6@r.postjobfree.com .
Dedicated and self-motivated Bachelor of Science graduate, offering a
solid 4-year background in quality Customer Service, and experience in
the retail industry. Excellent communication, organization and
multi-tasking skills. Work well both independently and as a
contributing member of a team. Proven record of achievement in meeting
and exceeding customer and employer expectations.
EDUCATION
Lander University, Greenwood, SC
May 2008 - May 2010
B.S. Degree in Psychology - Graduated May 2010
(GPA) 3.5
Greenville Technical College, Greenville, SC
August 2005 - May 2008
A.A. Degree - Graduated May 2008
(GPA) 3.3
VOLUNTEER WORK
Bereavement Volunteer
August 2010 - Present
Heartland Hospice Services
Simpsonville, SC
. Help grieving family members who have lost loved ones. Make phone
calls to families to check in with them. Meet with family members to
provide companionship and support.
. Helping with Special events and projects.
PROFESSIONAL EXPERIENCE
Claims Technical Assistant II
June 2002 - December 2004
Liberty Mutual Insurance
Beaverton, OR
Global insurance company, sixth largest property and casualty insurer in
the U.S.
. Processed and monitored worker's compensation claims for multiple
states.
. Worked with claimants, insurers and medical providers.
. Approved and processed bi-weekly indemnity payments and medical
reimbursements for 100+ claimants.
. Provided administrative support to four case managers.
. Reviewed medical reports.
. Case Manager for Medical only claims.
Liberty Mutual Special Training & Certificates
. Workers Compensation Claims Examiner Certification
. Completed Insurance Investigative and Fraud Training
. Completed Medical Terminology Course
. Completed Training in Interpreting of Medical Reports and Case
Management
. Received the Certificate of Excellence for outstanding performance for
COR review.
Marie Munks . abkhr6@r.postjobfree.com . 864-***-****
. Page 2
Human Resources Assistant February
2001 - June 2002
Stream International Beaverton, OR
Global provider of sales, customer service and technical support for
the Fortune 1000
Site liaison with Corporate Payroll Representative; helping
troubleshoot payroll errors for 1000+ employees.
Assisted employees and team managers with general human resources,
benefits and payroll issues using Pro Business.
Prepared offer letters, processed payroll status changes and benefit
forms.
Conducted exit interviews.
Personnel Supervisor/Staffing Coordinator March 2000 -
November 2000
Express Personnel Services
Hillsboro, OR
Staffing support and human resource Services Company with over 600 office
locations
. Interviewed, screened and hired new applicants.
. Conducted employee orientation program and helped resolve issues
between managers and employees.
. Developed new customers and recruited new candidates.
. Administered tests for candidates and scored and recorded onto
spreadsheet.
. Reviewed & distributed on-line resumes to appropriate recruiters.
. Restructured & managed employee referral program including tracking
and coordinating employee bonus payouts.
Administrative/Sales
April 1995 - November 1999
Les Schwab Tire Center
Aloha, OR
One of the leading independent tire dealers in the United States with more
than 7,000 employees & 400 store locations throughout the Western United
States.
. Greeted and directed customers.
. Answered multi-line phone system.
. Used cash register to process financial transactions.
. Salesperson for tire chains during busy snow season.
. Utilized effective communication skills to provide customer service,
in a fast paced environment.
. Processed accounts payables and receivables.
. Supervised, trained and developed new bookkeepers.
. Processed payroll for 34 employees.
. Prepared accounting reports, credit applications, sales invoices and
bank deposits.
COMPUTER KNOWLEDGE
Microsoft Word . Excel . PowerPoint . Outlook
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