Customer Service Sales
Resume:
TANYA SABADO
Vancouver, Washington
Objective: Seeking position providing a high level of
challenge, growth potential &
Responsibility.
Areas of BUSINESS PERSONAL
Knowledge & EXCEL/LOTUS-DOS DETAIL ORIENTED
Experience TYPING 40-50 wpm SUPERVISOR SKILLS
AP/AR/DATA ENTRY TRAINING EMPLOYEES
QUICKBOOKS/WORD ORGANIZATIONAL SKILLS
CUSTOMER SERVICE ABILITY TO WORK UNDER PRESSURE
10-KEY BY TOUCH ABILITY TO HANDLE MULTI
TASKING ACCOUNTING/SALES CAN HANDLE DIFFICULT
PEOPLE MS WORD/OUTLOOK MOTIVATIONAL SKILLS
WORK HISTORY:
11/10/08 CASCADE LOGISTICS, INC. - Vancouver, Washington
10/1/10 Position: Truck Broker
Duties: Transport Nike containers around the US, dispatch
loads, answer Multi- line phones, filing, invoicing,
collections, billing, set-up devanning containers,
Work w/: CNRR, NSRR, UPRR, Pacer & CSX on tracing, flips, rail billing
etc.
10/15/07 INTERNAL REVENUE SERVICE- Portland, Oregon
01/23/08 Position: Contact Representative
Duties: Answered in bound (50-100) calls daily on Tax Law
questions.
CASCADE PACIFIC TRANSPORTATION, INC- Portland, Oregon
6/01/92 Position: Assistant Office Manager
6/27/07 Duties: General office duties including, but not limited to:
Filing; invoicing; answering phones; scheduling
appointments; accounts payable/receivable; Quickbooks;
faxing; mailings; commercial collections; ODOT road logs;
Dispatch; payroll; and bookkeeping.
9/2002- A.C.S. - (Formerly known as CyberRep until New
Ownership-7/10/03)-Portland, Oregon
7/2003 Position: Customer Service Rep.
Duties: Take in bound calls 80-150 daily, check customer
accounts for errors, cellular usage, applied payments or
pmt. arrangements, handle billing issues, up sell price
plans that work for customer needs, sales, customer service
etc...
PACIFIC GATEWAY- Portland, Oregon
2/2002 Position: Travel/Reservation Agent
8/2002 Duties: Took in bound calls 80-140 daily; made reservation for
International air line tickets; screened calls; promoted to
AAA team after 5 months; customer service; marketing;
sales.
AVANTI DESTINATIONS- Portland, Oregon
2/2001 Position: Ticketing Agent
9/2001 Duties: Ran ticket stock for 400-2500 airline ticket vouchers
daily; sub-positioned for front desk receptionist; wrote
letters to all airlines for passenger refunds; processed
refunds and exchanges on airline tickets.
FIRST DISCOUNT TRAVEL- Vancouver, Washington
2/2000- Position: Travel Agent
5/2000 Duties: Handled multi-line phones; greeted customers; booked
car, hotel, airline tickets and tours; processed payments;
ran reports; ordered stock in brochures; interactions with
wholesalers; and all aspects of sales and customer service.
ALL ABOUT HAWAII TOURS- Tigard, Oregon
1/1997 Position: Travel Agent
2/2000 Duties: In-base call center (Took average 80-140 calls daily
with 40-70 in que); top booker and seller monthly; customer
service; complaint resolution calls; handled multi-line
phones; booked car, hotels, airlines, and tours for Hawaii
vacations; involved in Pham trips and 1-2 weekly
presentations on Hawaii.
Education: Trend Business College- Portland, Oregon
Area of Study: Travel Industry
Degree: Travel Tourism Management & Hotel Resort Management (2
Degrees)
Salary: Negotiable
References: Available Upon Request
Contact this candidate