Manager Account Executive
Resume:
SEAN K. MONROE
Hastings, MN 55033
**********@*****.***
SUMMARY: Accomplished Collection Professional, ACA certified, with over twenty years’
experience, including supervisory and team leadership positions. Highly motivated with
a monthly collection average of over $200,000. Extensive industry expertise including
auto-pay; auto dialer; bank wire transfers; credit card payments; debt software; Debt-net;
FACS; loan rewriting; mortgage refinancing; service/credit approval; skip tracing; debt
consolidation; training.
EXPERIENCE: I.C. SYSTEM, INC., Vadnais Heights, MN
Collection Representative, 2006 – present
High balance pre-charge off credit card debt with balances from $5,000 - $100,000 for Bank of America
with total gross collections of over $200,000/month and top collector eight of last
twelve months.
CAVALRY PORTFOLIO, L.L.C., St. Paul, MN
Sr. Resolution Specialist, 2004 – 2006
Lead collector of unsecured purchased debt portfolios ranging from $3,000 - $45,000 per item.
Collected on credit cards, auto deficiencies, Conseco mortgage accounts, Sprint &
MCI portfolios. Settled accounts from balance in full down to 50%, interest
included. Payments methods: speed pays (check by phone), ACH, credit card
payments, Western Union Quick Collect, Moneygram, etc. Top collector in both
gross and fees nine times in nineteen months. Extensive training on FDCPA and
federal and local laws. Top gross collections $62,400. Top fee collections April
2005 $19,601 in fees for commission.
RECEIVABLES MANAGEMENT SOLUTIONS, St. Paul, MN
Lead Account Executive, 2000 – 2004
Assigned to third-party delinquent credit card accounts ($1,000-$25,000), settling account balances for
up to 75% of uncollected balance. Rewrote delinquent personal loan accounts,
providing debt counseling and establishing new payment schedules (Beneficial
and Household accounts). Earned Top Monthly Collector recognition seven out
of thirty-two months.
BUREAU OF COLLECTION RECOVERY, Shakopee, MN
Collection Supervisor / Collection Representative, 1997 – 2000
Supervised a twelve-person collection team, handling second voice and follow-up calls. Collected third-
party delinquent mobile phone, retail, and credit card accounts ranging from $200
- $10,000. Led and motivated collection team, achieving over three-quarters of
all monthly goals.
ALLIED INTERSTATE, Minneapolis, MN
Collection Representative, 1994 – 1996
Assignments included credit card, student loan, and California child support accounts, with an account
range of $500 - $15,000. Completed in-house training to obtain a Minnesota
Collector’s License.
EDUCATION SYRACUSE UNIVERSITY, Syracuse, NY
Bachelor of Arts degree in Criminal Justice, May 1989
-Minored in Math. Earned Dean’s List honors (cumulative GPA: 3.10/4.00)
CAZENOVIA COLLEGE, Cazenovia, NY
Associate of Arts degree in Sociology, May 1986
-Earned Dean’s List honors (cumulative GPA: 3.30/4.00)
COMPUTER Windows 2007, Microsoft Word, Microsoft Excel, Microsoft Outlook, Debt-net, FACS,
and various proprietary applications.
REFERENCES Stan Kleiss
Manager, Governmental Sales (Retired)
John Deere
N2747 Rustic Drive
Clintonville, WI 54929
Stephanie Makovic
Collections Specialist
CPC
6640 Shady Oak Road
Eden Prairie, MN 55344
Seth Davis
Lead Collection Representative
I.C. System, Inc.
444 Highway 96 East
Vadnais Heights, MN 55127
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