Customer Service Assistant

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Belicia A. Powell

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Education 2009- Present The University of Alabama

Tuscaloosa, Al

Major: Human Environmental Sciences

2002- 2006 The University of Alabama Tuscaloosa,

Al

Major: Public Relations Minor: AAST/ Creative

Writing

1998- 2002 Ramsay High

Birmingham, Al

Honor's Diploma

Skills Microsoft PowerPoint, Microsoft Word, Microsoft Excel,

Microsoft Publisher, WordPerfect

Experience October 2008- Present BCBS of Alabama Birmingham,Al

Provider Data Specialist

. Maintaining current files within provider systems

. Processing provider tax, license, and specialty information

. Ensuring accuracy within Infoproviders database

. Contacting provider's office or billing representatives,

various licensing boards to confirm records

. Testing new or proposed systems within area

. Meeting weekly goals based on time, production, and

accuracy

May 2007- October 2008 BCBS of Alabama Birmingham,Al

Customer Service Representative

. Handling the call volume for District Office & Senior

Product Contracts

Summer 2006 Social Security Administration

Tuscaloosa, Al

GS-3 Clerk

. Preparing Third Party Inquiries

. Assisting with office duties; such as: filing, copying,

faxing, stocking, etc

2003- 2006 The University of Alabama ResLife

Tuscaloosa, Al

Resident Assistant

. To maintain a healthy environment amongst the residents on

my assigned floor and residence hall

. Awarded the Silver Star Award for "Excellence in

programming" three times

. Recipient of the 2004- 2005 "Angel Award" for going above

and beyond the call of duty in assisting residents and

staff at the University of Alabama

. The resident assistant of the month for February in the

apartment community

. Awarded the 2004- 2005 "Apartment Area Social/Educational

Program of the Year"

2004- 2005 The University of Al ResLife

Tuscaloosa, Al

Summer Conference Assistant

. To perform scheduled check ins/ check outs for various

participants

. To record the conditions of facilities occupied by various

camps

. To assist participants with any concerns/ issues

2003- 2004 The University of Alabama ResLife

Tuscaloosa, Al

Customer Service Representative

. To assist residents, staff, and guest with any concerns or

issues

. To assist the office staff with clerical work (such as:

filing, paperwork, etc.)

Spring 2003 The University of Alabama UAPD Tuscaloosa,

Al

Parking Lot Attendant/ Escort Driver/ Library Attendant

. To monitor the activities of the residence hall parking

lots and University's libraries

Summer 2001 Social Security Administration

Birmingham, Al

GS-1 File Clerk

. To assist with office assistant duties, such as: filing,

typing, making copies, managing employee time cards

Summer 2000 Social Security Administration

Birmingham, Al

GS-1 File Clerk

. To assist with office assistant duties, such as: filing,

typing, making copies, managing employee time cards

Organizations 2007 Toastmasters

Birmingham,Al

Speechcrafters

Graduate

2002- 2005 UA Women's Resource Ctr. Tuscaloosa,

Al

Young Women's Leadership Program Student Facilitator (04- 05)

President (02-03)

2004- 2005 CABJ Tuscaloosa, Al

Capstone Association of Black Journalists and Mass

Communications Member

2004- 2005 Office of Admissions Tuscaloosa,

Al

Student Outreach Program Member

Spring 2003 UA WRC Tuscaloosa, Al

Women's Empowerment Conference Student Planning Board

2002- 2003 UA WRC Tuscaloosa, Al

Women's Resource Center Volunteer

Recognitions 2004- 2005 The University of Al ResLife

Tuscaloosa, Al "Social/ Educational Program of the Year"

2004- 2005 The University of Al ResLife

Tuscaloosa, Al "Apartment Area House/Building Program of the

Year"

2004- 2005 The University of Al Reslife

Tuscaloosa, Al "Angel Award Recipient"

2002-2003 The Univ. of Al Black Faculty& Staff

Tuscaloosa, Al

"Excellence in Academics"

2003- 2004 The University of Al ResLife

Tuscaloosa, Al "Shining Star Award"

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