Customer Service Manager

**** ***** ***.

Richmond, VA ***** 804-***-****

abkhpn@r.postjobfree.com LaTonya Pegeas

Objective I am looking to gain a customer service position

with your company.

Experience 2005-2010 Its An Occasion Inc. Richmond, VA

Customer Service Rep/ Front Desk Clerk

Answered the phones and took messages and orders.

Created schedule for employees.

Counted and tracked all inventory.

Made daily bank deposit.

Work with central computer data base for store.

1999-2002 Wal-Mart Richmond, VA

Customer Service Manager/ Head Cashier

Handled all cashier preparations.

Handled all register cash intakes.

Created daily assignments for other cashiers.

Responsible for store returns and refunds.

Work with customer relations program.

Responsible for quarterly inventory and layaway for

store.

1990-1999 University of Richmond Richmond, VA

Office Assistant

Handled petty cash for dining hall.

Made daily bank drops.

Assisted pay roll coordinator with daily task.

Answered calls and forwarded to correct person/

department.

Worked with central computer systems for college.

Work with employees in regard to sick/ vacation

time.

Handled employee's benefits, 401k, and insurance

programs.

Handled all daily tasks such as filing, faxing, and

copying.

Education 1991-1993 VCU

Richmond, VA

Majored in business and minor in education.

Maintained a 3.5 GPA

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