Customer Service Manager

Ashley N. Turner

**** ****** ****** 205-***-****

Apt. 1

Birmingham, AL 35205

abkhpm@r.postjobfree.com

Strengths Include:

MS Outlook

Promotional Campaigns

Ad and Marketing Campaign Strategy

Microsoft Office

Word Perfect

Photoshop 6.0

In Design

PROFESSIONAL EXPERIENCE

August 2009 - April 2010 T-Mobile Hoover, AL

Financial Care Representative

• Assisted customers with past due accounts, billing disputes, and other financial inquiries.

• Evaluated accounts based on the customer's request.

• Balanced the customer's needs against the company’s credit and fraud policies and risk procedures.

May 2008 - August 2009 Compass Bank Hoover, AL

Teller

• Receiving commercial and individual deposits, verifying cash, endorsements and issuing receipts.

• Paying checks, bonds and coupons as approved by policy.

• Maintain clients’ satisfaction.

May 2008 - January 2009 The Birmingham Times Birmingham, AL

Fashion Columnist

• Produce editorial copy for the newspaper weekly.

• Performed thorough research and performed interviews when preparing articles.

May 2007- January 2008 UAB Hospital Birmingham, AL

Switchboard Operator

• Responsible to assist in the operation of a large telephone switchboard and to perform related clerical duties.

• Responsible for routing all incoming and outgoing telephone calls placed through the switchboard.

• Responsible for routing pages to doctors when requested.

August 2007 - January 2008 Alabama Sports Foundation Birmingham, AL

Intern

• Assisted with recruiting future prospects.

• Provided extensive administrative support for office including data entry and filing.

• Responsibilities included designing and executing outdoor print, radio, and TV ads.

September 2004 - May 2008 Hibbett Sports Birmingham, AL

Assistant Manager/Legal Assistant

• Performed a variety of duties, such as, training and supervising employees, daily operations with budgeted

goals, and maintain customer service.

• Assisted attorney with various tasks, such as, filing motions claims, drafted letters and documents, maintain

attorney calendar, and performed general clerical duties.

Miles College, Birmingham, AL

Bachelor of Arts in Communications May 2008

Concentration: Journalism and PR

• Editor-in-Chief of Milean

• Reporter for Milean

References Available Upon Request

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