Customer Service Manager
Resume:
Kevin Mullaney
Mobile Phone: 513-***-****
Secondary Phone: 843-***-****
E-mail: abkhpe@r.postjobfree.com
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OBJECTIVE
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WORK EXPERIENCE
Customer Service
December 2008 - present
Anna's Linen North Charleston, SC
Retail
Help customers find what they need. Answer phones. Unload trucks. Money
handling.
Keyholder/Easy Tech Expert/Customer Service Lead
March 2008 - present
Staples North Charleston, SC
Retail
Responsibilities include: Customer Service, Selling Office Equipment,
Selling Businees Machines and related products. Analyizing computer
problems and offering services for customers. Planograms, Pricing, Putting
away freight, Inventory Control, Managing a staff of 3-8 employees, Money
Handling. Open and Close store duties.
Team Leader
December 2006 - present
Regal Entertainment Group North Charleston, SC
Entertainment Venues and Theaters
I work in box office, concessions, and usher. I lead a team of employees
ranging from 2-6. I also do alot of other things to help the managers.
Office Supply Specialist/Key Holder
July 2004 - March 2008
Staples North Charleston, SC
Retail
responible for office supply department. responsiblities include: breaking
down truck and putting up freight, planograms, assiting customers,
overseeing a team of 3-8 employees.
keeping area stocked and clean and organized.
open and close store, manage shifts, inventory control, responsible for
money.
Concessions
October 2005 - September 2006
Sea Turtle Cinemas Bluffton, SC
Entertainment Venues and Theaters
I would take a customers order, get it for them and then ring them out. I
would also help count inventory every week. I also worked in box office and
usher.
Shift Leader
October 2002 - October 2005
Hollywood Video State:SC
Retail
customer service, manage shift, money handling, receiving,
Customer Service
October 2002 - June 2004
Staples State:SC
customer service. answer phone, cash out customers, helpcustomers find
products in store,
receiving and shipping,planograms,
Store Manager
August 2001 - October 2002
Hollywood Video State:SC
Retail
manage staff of 3-7 employees, in charge of inventory, cash handling,
hiiring and traing, and p&l experience.
Store Director
February 1998 - August 2001
Hollywood Video Montgomery, OH
Retail
Manage a team of 15-20 employees, responsible for inventory, responsible
for maintaining store appearance, manage labor and controllable exspenses,
responsible for merchandise and increasing sales, responsible for having
great customer service.
Manager
June 1992 - January 1998
Blockbuster Video Cincinnati, OH
Retail
Same description as Hollywood Video.
Clerk/Driver/Bookkeeper
June 1986 - January 1994
Mullaney Medical Cincinnati, OH
Retail
customer service(cash out customers, help them find merchandise, anwser
phone.) deliver medicine and medical equipment to customers houses, handled
customer questions about their charge accounts.
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EDUCATION
Some College Coursework Completed,
8 1989 - 6 1991
Kent State University
High School or equivalent,
8 1985 - 6 1989
Indian Hill High School Indian Hill, OH
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HONORS & AWARDS
I have been employee of the month and have received several customes
compliments.
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REFERENCES
Owen Tyler
General Manager Staples
Professional
Mark Paxton
Manager Bed Bath and Beyond
Professional
Dave Ayres
Buyer Anthem Presription
Personal
Harry Ganger
Store Manager Hollywood Video
Personal
Amy Krans
Bed Bath & Beyond
Professional
Heather Bowers
Manager Wachovia Bank
Personal
George Simmons
Personal
Charles Langston
Operations Manager Staples
Personal
Chris Scott
General Manager Staples
Professional
Alex George
General Manager Staples
Professional
Andy Liu
Assistant Manger Regal Entertainmant Group
Professional
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