Manager Sales

Craig Condello

**** ***** **

Lincoln, NE *****

402-***-**** *************@**********.*** 402-***-****

SUMMARY

A results oriented manager and team builder, with proven success mentoring

and fostering a culture that retains productive associates. Applied skills

include analysis, research, creating and implementing process improvements

as well as efficiencies to ensure error free projects and eliminate waste.

Major strength and experience in establishing and following quality

standards, finding solutions to complex problems, and encouraging employee

empowerment. Demonstrated ability to handle multiple projects in different

phases of development from initial set-up to completion in order to achieve

business objectives while satisfying customer expectations.

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

CENTRAL DATA STORAGE, Lincoln, NE 2009 - Present

Director of Business Development and Compliance

. Responsible for developing, implementing and executing a comprehensive

product strategy plan for the launch of our digital data backup service

targeting small to medium sized medical practices ensuring they remain

regulatory compliant while maximizing the benefits of managed off site

backup of critical data.

. Build brand of company through public relations efforts encompassing the

authorship of promotional material for publication, attending medical

conventions, visiting medical offices and educational phone conversations

with key decision makers.

. Success in performing primary research and competitive analysis leading

to a reworking of price plans that positively increased customer base and

helped close sales transactions.

. Accomplished in creating company's first training manual and procedure

guide leading to an increase in production and efficiencies.

. Demonstrated success in forecasting marketing expenses, preparing

financial reports, meeting monthly budget to ensure strong profit margin

and creatively determine areas of cost reduction.

. Manage and supervise a staff of two associates who perform both technical

and sales support.

. Increased company's book of business from two to sixty plus clients with

100% retention to date.

. Created all content for company website.

NATIONAL RESEARCH CORPORATION, Lincoln, NE 2008 - 2009

Manager, Measurement Services

. Customized performance surveys, set up sample plan and related criteria

statements using validated procedures to measure the patient experience

in hospital systems.

. Built strong client relationships by providing feedback on project

status, sharing patient scoring and related measurement based reports in

a clear and simple to understand method.

. Coordinated, scheduled and monitored all aspects of survey research

projects with client, director, analysts and operations department as

needed to achieve success and meet client deadlines.

. Performed thorough quality checks so surveys, cover letters, and action

plan reports had zero defects which led to client confidence in output.

. Used a complex business software application to carry out the numerous

aspects and key driving duties of position.

Craig Condello Page Two

MDS PHARMA SERVICES, Lincoln, NE 1996 - 2008

Manager, Clinical Study Design 2004 - 2008

. Managed a global staff of 12 associates that consistently provided

excellent internal customer support and on-time performance.

. Hired, evaluated performance, developed talent, and supported the growth

of associates who improved their positioning on the team resulting in

managerial roles in other departments.

. Effectively balanced daily projects and tasks across globalized team

members that ensured maximum productivity and reduced stress load on

associates.

. Continually evaluated processes, developed action plans and implemented

new processes to the specification and time/event system that improved

the quality and clarity of the document for operations, admissions and

data management departments.

. Advised, trained and instructed associates on specification package set-

up as it related to clinical protocols, standard operating procedures and

interaction with computer systems that ensured our clinics were using

accurate study information contributing to zero-defect studies.

. Diligently performed quality control audits on associates study

specifications packages as needed to prevent defects and deviations

during study conduct.

. Aggressively streamlined specification design process by eliminating

duplicated information in multiple sections thus decreasing turnaround

time significantly.

. Developed and maintained metrics that tracked zero-defect and on-time

performance.

Supervisor, Clinical Study Design 2000 - 2004

. Managed department and supervised a team of 8 study designers in

specification package set-up for all U.S. sites.

. Performed quality control on numerous study specification packages with

in daily deadlines.

. Ensured global awareness and standardization through functional meetings

with other departments.

Pharmaceutical Sciences Team Leader 1999 - 2000

. Developed and served as technical resource of clinical, analytical, and

statistical fee proposals that provided customer satisfaction and winning

bids.

. Designed study specification sheets and time-event schedules for all

clinics which allowed conducted studies to run effectively and

successfully.

. Coached and trained new team members which led to consistent study design

set-up by following a strong and decisive action plan that was still

flexible.

Pharmaceutical Sciences Design Technician II 1997 - 1999

. Created study specification packages and developed fee proposals at all

levels of complexity.

. Utilized knowledge of medical and laboratory terminology while reviewing

protocols leading to success in translating information to conduct staff

in an easy to read format.

. Reviewed protocols for discrepancies and inconsistencies and promptly

brought these to the attention of the study manager to prevent potential

study errors.

Business Services Design Technician I 1996 - 1997

. Proficiently calculated clinical, analytical, and statistical fees within

agreed upon deadlines.

. Created study specification packages in a computer systems format which

is utilized by clinic conduct staff to perform the studies.

. Helped create first team training manual for new associates to have

written directions on specification package set-up.

Craig Condello Page Three

HUNT-WESSON FOODS, INC., Lincoln, NE 1992 - 1996

Merchandiser/Trainer

. Trained new merchandisers on product information and educated through

retail sales visits.

. Developed strategies for resetting shelf displays for greater appeal of

new product and increased revenue.

RICHMAN GORDMAN DEPARTMENT STORES, Lincoln, NE 1989 - 1993

Men's Department Sales Associate

. Developed loyal customer base and increased sales volume through personal

attention to customers.

. Executed thoughtful merchandise selling techniques to discover customers'

needs.

. Consistently maintained a clean and organized department.

EDUCATION

BA, Economics, Minor in English, University of Nebraska, Lincoln, NE

Health Education and Core Sciences

ACTIVITIES

Contributing free lance journalist to the Lincoln Journal Star outdoors

section

Volunteer head coach for select baseball program and assistant coach for

youth midget football team

Volunteer biologist for Wi-Pro Aquaculture

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