Sales Customer Service

Jonathan Burlew Contact

Citizenship : United States ? Date of birth : 02 Tel : 760-***-****

October 1981 e-mail :

abkhoa@r.postjobfree.com

Address

**** ******** ***. ******** **, 92345 United States

Profile

Objective

I am seeking a position within the Federal Government, My retail background and

education would allow me to excel Buisness Management and Human Resources

Availability

September 2010 Sunday through Saturday from 8am-10pm

Key Skills

Self-Motivated, Energetic, Perfectionist. Proficient with various PC systems

including vista and windows 7, productivity software Office 2007-2010 and Corel's

word Perfect. My educational and retail careers have awarded me with excellent

written and oral communication skills vital to customer service and interoffice

communication. Previous management experience has taught me to manage my time and

resources through multitasking and effective, efficient planning. Philosophy has

taught me to listen and comprehend complex detailed statements. Effective writing

ability was also developed, the ability to communicate a series of complex ideas

or events. My advanced communication skills allow me to be very effective in

Human Resources. My analytical skills and critical creative thinking ability

allows me to find effective solutions to most unexpected problems that occur in

the professional world. Problem solving is the most essential aspect of business

management.

Education

2005 to 2010

Bachelor of Arts in Philosophy emphasis on Business Ethics

California State University Northridge (senior standing) Spring 2011

1999 to 2005

Associate of Arts focus in Philosophy

Pierce Community College, Woodland Hills, CA, 91364

Work Experience

Office Depot, Woodland Hills CA

Regular Full Time

Technology Sales

09/2008 - 06/2010

Sold Technology Merchandise beyond expectation and assisted in other departments

Performed Diagnostic services on customers PC's

Sold computer services determined by diagnostic results

Effectively listened to customer's problems and concerns and developed an

effective solution.

Create, process, file, and maintained customer product orders and technology

service contracts neatly and in accordance with company directives.

Utilized Store web portal to determine and prioritize store projects, access

training programs and company policy information. Follow company plans, events,

and other pertinent data needed to effectively complete all assignments.

Stater Bros. Grocery Store, Hesperia CA

Regular Full Time

Courtesy associate

January to March of 2008

Bagged customers merchandise as per company directive

Retrieved carts from parking lot and returned them to designated locations

Engaged Customers with a consistently positive attitude, listen tentatively and

locate appropriate solution for the individual.

K-Mart, Apple Valley CA

Salary Full Time

Assistant Store Manager

March to December of 2007

Performance lead multiple teams to achieve sales and productivity goals.

Trained Associates throughout Western Division in professional customer service

behavior and techniques to solve customers' dilemmas. Trained Associates to

effectively utilize data and store PDA to increase productivity and customer

service.

Maintained detailed files tracking Associate training progress throughout the

division. Communicated progress and results regarding training to Divisional

Manager.

Follow up with stores to track training progress and effectiveness, Communicate

with Managers an official future plan of action and have emailed to Division

Manager and myself. File and schedule follow up date to determine progress.

Discipline Action Utilized for lack of communication and or progress training

Associates.

Accessed store sales history and compared to current sales data to create chart's

visually displaying key changes in sales volume.

Accessed proprietary company software to continue training, communicate, and

monitor associate productivity while traveling throughout division training

Associates and Managers.

Maintained a continuous line of written communication with other Management staff.

Rotated floor merchandise layouts daily, determining new placement using end of

day sales reports.

Utilize store databases to determine staffing requirements, Product placement, and

price reduction.

Maximized personal efficiency, productivity, and availably to solve customer and

employee concerns via completing managerial projects on sales floor using Store

PDA instead of office computer.

Interviewed potential associates to determine if the candidate values,

expectation, and goals were in line with what Kmart was looking for.

Worked closely with HR to update associates training, productivity reviews,

company policy changes or updates.

Responsible for accidents inside the store. Completed Initial Interview with

individual regarding incident, and photographed scene. Reported incident to

company insurance claims department. Created incident files and referred

individual to appropriate location for medical assistance when needed. Maintained

an updated file for all open cases.

Being only manager on duty I had to be able to work extremely long hours without

break

Pilot Travel Center LLC, Oak Hills CA

Regular Full Time

Deli Manager (Hired on as Shift Supervisor promoted by second week)

June to January of 2007

Due to exceptional performance I was promoted at the end of my second week to a

newly created position that accompanied a 50% pay increase and ability to create

my own work Schedule

Developed, and Implemented several programs designed to increase P&L of Deli.

Maintained accurate dynamic inventory.

Ordered and Received all department merchandise and responsible for accuracy of

received product.

Accessed company portal to track detailed sales reports categorized by the hour

and broken down to individual Items.

Utilized reports to create daily sales plan and product placement.

Sales plan was carefully designed utilizing extensive data regarding product

sales, on hand availability, and gross profit margin.

Used associate availability and hourly transaction report to create department

work schedule. Utilizing store data allowed me to maximize the effective coverage

and minimize hourly cost, resulting in an increase in the bottom line profits of

the store.

In accordance with state Health Department I reviewed, filed, and followed up on

Deli Safety sign off sheet. Communicated with associates the importance of

completing sign off sheet and the results of non-compliance.

Languages

English (Native)

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