Administrative Assistant Manager

VANIESSA MARIE COUSIN

*** ******* *****

Florence, MS 39073

Home Phone: 601-***-****

Cell Phone: 769-***-****

E-mail: **************@**********.***

Summary

Professional desiring to obtain a position with a stable organization in an environment

where growth potential is provided. Seeking an atmosphere where customer service,

interpersonal and administrative skills are fully utilized. Well suited to work in fast-

paced environments and to offer an organization relevant skills needed to foster the

organization’s success.

.

Education

August 1985-May 1987 Business Major - Hinds Community College, Raymond MS

Relevant Experience

January 2010 – Present - Girl Scouts of Greater MS, Jackson, MS

Membership & Marketing Manager

• Accountable for management, and implementation of planning to extend and

deliver Girl Scout program in an assigned geographic area

• Recruiting, selecting and training membership volunteers

• Recruiting, training and supervising volunteers to plan and execute service unit

and area program events and training opportunities based on identified girl/adult

needs and interests and membership recruitment

• Developing and implementing a membership communication system(s) within the

assigned geographical area to meet specific needs of girls and adults.

• Coordinating and promoting council-sponsored program and volunteer

development opportunities.

April 2004 – January 2010 Butler, Snow, O'Mara, Stevens & Cannada, Jackson, MS

Client Hospitality Coordinator/ Human Resources Assistant

• Coordinating catered, events and client meetings

• Planning, budgeting and executing catered events

• Contacting vendors as deemed necessary for hospitality needs and supplies

• Responsible for operational and technical personnel duties

• Responsible for maintenance of confidential personnel files, personnel actions

preparing recruitment lists and job postings

• Maintaining computer employee data information

• Verifying employment status

• Assist director with employee/personnel projects

• Coordinating company events, training and benefits administration, establishes

various reports and documents to provide current personnel information.

December 2002– April 2004 Mississippi Public Broadcasting Jackson, MS

Administrative Assistant III

• Performing administrative support services for the executive office

• Managing switchboard

• Creating and maintaining filing systems

• Providing agency information to the public, government agencies, and

educational facilities on a regular basis

• Maintaining management forms and procedures

• Assisting with special projects and programs as deemed necessary

• Serving as liaison to public and private agencies, and general public as

necessary

• Providing assistance to office staff in performing daily activities

• Typing correspondence for executive staff as deemed necessary

April 2002 – December 2002 Mississippi Dept. of Transportation Mendenhall, MS

Office Manager I

• Responsible for retrieving and filling various department information

• Implementing office policies and procedures

• Verifying and recording reports, records, and other documents

• Receiving, sorting and distributing incoming mail

• Maintaining a current inventory of office equipment

• Requisitioning for office supplies

• Greeting visitors

• Receiving incoming agency calls

January 2001 – September 2001 Cingular Wireless Telecommunication, Ridgeland, MS

Customer Operations Assistant Manager

• Answering incoming calls in a call center environment

• Researching, analyzing, collecting and negotiating payment schedules on

delinquent and/or written off account

• Developing strong working relationships with other groups within the organization

to ensure efficient and effective problem solving and issue resolution

• Completing work assignments independently or with minimal supervision

• Maintaining and updated customer account information as necessary

• Frequent contact with credit bureaus establish, and activate new accounts, and

verify paid off accounts

• Providing performance analysis of daily and weekly results for the call center

• Providing feedback to team leads about call queuing statistics

July 2000 – December 2000 Empire Truck Sales Inc. Richland, MS

Service Center Receptionist

Answered incoming service calls

•

Posted charges for repair orders

•

Opened and closed invoices on repairs

•

Printed and retrieved purchase orders and receipts for various suppliers

•

Maintained filing system for all repair jobs; Balanced end of day cash report, and

•

collected payment for repairs.

November 1996 – June 2000 Mississippi Department of Insurance, Ridgeland, MS

Data Entry Clerk I/Administrative Assistant II

• Answering incoming calls for agency

• Sorting and distributing incoming mail throughout agency

• Maintaining calendar of agency events; collected monies for insurance license

renewals;

• Processing and maintained consumer files, and insurance reports;

• Providing administrative support for departments as deemed necessary.

Other Experience

Proficient in Windows 95/98, Word Perfect, Microsoft Word, Microsoft Outlook, Microsoft

Access, Excel, PowerPoint and GroupWise 5 programs. Also proficient in use of office

machinery; cash register, calculator, typewriter, facsimile, copier, and scanner.

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