Customer Service Marketing

PROFILE

Seasoned professional seeking career opportunities in the Milwaukee

area. Creative and innovative thinker dedicated to fostering a

collaborative team environment, enacting best practices, and achieving

corporate results and vision.

EDUCATION

The Ohio State University Columbus, OH

Actuarial Science - Expected Graduation June 2012

GPA: 4.0/4.0 Golden Key International Honour Society Member

Franklin University Columbus, OH

Business Administration, Marketing - January 2006

Bachelor of Science Degree in Business Administration

GPA: 3.3/4.0 Dean's List - Winter Trimester, 2005

PROFESSIONAL EXPERIENCE

CareWorks Consultants Inc. Columbus, OH

Rate Analyst (August, 2008 to Present)

. Create, implement, and maintain rating criteria for worker's compensation

group rating discounts

. Marketing analysis, underwriting and financial analysis for over 100

associations including the Ohio Association of Public Treasurer's, the

National Federation of Independent Business, and the Ohio Truckers'

Association

. Strategize and forecast all worker's compensation programs to increase

company's market share and present recommendations to upper management

. Expertly develop user-friendly Excel databases to improve performance for

multiple purposes including workers' compensation premium projection

during each rating cycle

. Develop and implement departmental systems manual for new hires

CareWorks Inc. Columbus, OH

Case Specialist (May, 2007 to August, 2008)

. Developed and executed individual claim return to work strategies for

worker's compensation claims in accordance with the Bureau of Worker's

Compensation guidelines

. Coordinated physician, employer, Bureau of Worker's Compensation and

injured worker claims for treatment plan and timely return to work,

handling an average caseload of 90+

. Approved treatment for injured worker claims in accordance with the

Bureau of Worker's Compensation guidelines

Starbucks Coffee Columbus, OH

Shift Supervisor (July, 2006 to May, 2007)

. Anticipated customer and store needs by observing environment and

customers' deportment

. Trained new partners by positively reinforcing successful performance and

giving respectful and encouraging coaching as needed

. Developed positive relationships with shift team by understanding and

addressing individual motivation, needs and concerns

. Executed store operations during scheduled shifts

SKILLS

. Supervisory experience, including recruiting,

evaluating, scheduling, training, and motivation

. Effective communication skills for both individuals and groups; present

topics in a clear, concise manner, experienced in group presentation

. Exceptional self leader with drive to foster open and collaborative team

environment

. Exemplary customer service skills; able to creatively

solve customer issues

. Computer proficiencies include Microsoft Suite (Word,

Excel, Access, Outlook and PowerPoint); Adobe

PhotoShop 7.0; Illustrator CS2; Lotus Notes

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