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Human Resources Customer Service

Location:
Vista, CA, 92084
Posted:
October 01, 2010

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Resume:

INTRODUCTION

An experienced Executive Assistant/Office Manager with an extensive and

varied background in: Office Management, Human Resources, Accounting, and

Customer Service. My experiences enable me to work well within a variety of

departments, as well as effectively communicate with all levels of staff.

My personal mission statement is to bring a positive can-do attitude to

anything I do and have a passion for life. These are all assets I bring to

any position.

CAREER HIGHLIGHTS

> Coordination Liaison Team Leader: Extreme Makeover: Home Edition,

April 2005 (Arizona).

> Published article for Builder's Association Inc. (BIA) Magazine,

February 2005.

> Six Sigma Process Completion and Green-belt Certification, April 2005.

> Completion of Seven Habits of Highly Effective People.

> Editor and major contributor to quarterly company newsletter.

> Assisted with Corporate Training Development.

> Secretary of Toastmaster's Club.

> Planned and coordinated company golf tournaments.

> Planned and coordinated multiple events for Restaurant.

STRENGTHS

> Leadership/Training: Assisted as GM for three months (over holidays) due

to management changes; managed ten departments simultaneously, and

performed all departmental retail operations, marketing statistics,

analysis, sales, inventory, and staffing (previous retail experience).

Supervised various clerical/sales support staff (3 to 25 employees).

Trained various office staff in software applications and clients in

system applications.

> Executive Assistant: Monitored/typed various meeting minutes, including

Board of Director's meetings (via dictation equipment). Provided

confidential administrative support to Presidents, Vice Presidents, and

Human Resource Directors. Maintained executive calendars, coordinated

travel plans, meetings, conferences, and presentations. Handled multiple

high-priority tasks, and oversaw production of large deliverables for

engineering projects. Developed and prepared business plans for small

companies.

> Human Resources: Developed efficient electronic data-tracking system of

open requisitions, including temporary employees. Developed over 300 job

descriptions and outlines for various exempt/non-exempt positions.

Coordinated Immigration Visa's with Immigration Attorney. Job Recruitment

including: coordinated over 400 interviews in one year, job expos,

recruiting fairs, and tracked job placement information. Assisted in

developing informational brochures and handouts on various human resource

issues. Assisted in development of training/policies, procedure manuals,

and employee handbooks. Assisted in updating the job appraisal processes,

forms and employee instructions. Administered new hire orientations and

processed terminations, attended local Job Fairs and assisted in

screening applicants, prepared job postings, advertisements, and

coordinated internal applications. Prepared offer letters, scheduled pre-

employment physicals, and drug/alcohol screening tests. Prepare and

process payroll.

> Accounting: Performed full charge bookkeeping for several clients

including A/P, A/R, collections, invoice and expense report review,

reconciled multiple on-line accounts, income tax preparation, payroll,

and assisted with financial forecasts for business plan development, both

as an independent contractor and staff member.

SOFTWARE SKILLS: Windows 7, XP, Vista, Office 2003/2007, MS Word, Excel,

PowerPoint, QuickBooks (also Contractor's Edition), Publisher, Corel Draw,

Adobe Acrobat, Org Plus, Visio, Descriptions WriteNow, ACT!, ADP, Internet

Explorer, Outlook, AutoManager, KarPower, Credit Desktop, Micros, Open

Table.

EMPLOYMENT HISTORY

Office Manager/HR/Accounting 06/08-07/10

Delicias Restaurant, Rancho Santa Fe, CA

Perform all facilities/operations for restaurant, all A/P, A/R, process

large volumes of invoices (400+) on weekly basis, house accounts, daily

reconciliation of multiple accounts, credit card tracking, office

management, payroll, updating Micros system, and liaison between owner and

property management and vendors. Work closely with CPA and accounting firm

for business taxes, as well as administrative assistance to the owner.

EMPLOYMENT HISTORY (continued)

Independent Contractor 02/06-Present

Bookkeeping/Administrative/HR Services, Vista, CA

Perform full charge bookkeeping services such as A/R, A/P, collections, and

invoicing; administrative functions, and HR services for multiple clients

in North County. Clients included used car dealerships, wholesale food

distributor, church, author, spa, and contractors.

Executive Assistant to V.P. of Operations 12/04-01/06

Shea Homes, Inc., San Diego, CA

Performed all executive administrative functions including and not limited

to: maintained multiple calendars; field schedules; travel arrangements

including arrangements for Extreme Home Makeover/Home Edition; phone

screening; coordination between multiple departments; review all invoices

for department prior to accounting; maintain department budgets and human

resource payroll information and files. In addition, part of the Corporate

Training Development Team and Editor of Company Newsletter.

Senior Executive Assistant 06/98-11/04

Camp Dresser & McKee Inc., Carlsbad, CA

Performed all executive administrative functions including and not limited

to: maintained executive calendar; travel arrangements; phone screening;

customer service; coordination between multiple departments; supervise

administrative staff; write, edit, and proof multiple large volume

documents for production and use for local and county municipalities. Hired

and trained admin staff, ensured accurate job tracking for admin staff.

Administrative Supervisor, Facilities Coordinator, HR Assistant 11/95-

06/98

Gen-Probe Inc., San Diego, CA

Performed various executive human resource functions including and not

limited to: Job tracking; job descriptions & postings; recruitment fairs;

new hire orientations; and coordinated immigration Visa's, pre-employment

screening, inter-departmental interviews; provided executive assistance to

V.P. of Human Resources.

Executive Assistant/Human Resources Administrator 08/94-08/95

Greenfield Environmental, San Diego, CA (out of business)

Executive Assistant to President/Office Manager 05/93-06/94

Arrow Claims Management, Inc., San Diego, CA

Executive Assistant to President & Executive Marketing Support 01/91-

05/93

EFT Corporation, La Jolla, CA (out of business)

Flight Attendant 05/89-01/91

United Airlines, Los Angeles, CA/Chicago, IL

EDUCATION

Human Resources Management Certificate 1997

University of Phoenix, San Diego, CA

Bachelors/Masters Program Human Resources Management 1995

(All core courses completed successfully)

Columbia State University (fully accredited corresp. school)

Small Business Administration Certificate 1988

National University, San Diego, CA

A.A. in Business/Interior Design 1981

Mesa Junior College, San Diego, CA

PERSONAL ACCOMPLISHMENTS

Successfully completed multiple marathons and raised over $40K for Leukemia

(TNT); created Charity Golf Tournament for Breast Cancer which raised over

$15K.

References

Available upon request.



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