URSULA A. HARRIS

***** ******* ***** ● Lexington Park, MD 20653

(H) 301-***-**** ● (C) 240-***-****

abkhiy@r.postjobfree.com

Highly accomplished administrative professional with extensive experience in Microsoft Word, Excel and Publisher.

“Exceptionally organized and disciplined, possess well developed interpersonal skills and ability to work in a cooperative, team

environment.”

KEY SKILLS

Superior Computer Skills: Excellent Office Skills:

• •

Microsoft Office Typing (85 wpm)

• •

Novell Groupwise Data Entry/Processing

• •

TAM Accounting

• •

DSPro Internet Research

• •

iSolutions Filing

• AS 400

• Saros Document Manager

PROFESSIONAL HISTORY

Office Associate III Team Builders Construction Job Training Program 4/09 – 9/10

Prince George’s Community College Largo, MD

• Provide direction, leadership and support as necessary in the absence of the Program Manager and other staff with

overall program functions and supervisory tasks

• Supervise summer intern and volunteer assistant

• Assist with the coordination of all aspect of the delivery of a course, program or conference, including physical

arrangements like adding courses, textbooks, instructional materials

• Assist with the timely production of all project staff appointment sheets

• Prepare correspondence as needed for staff, instructors, site directors, managers and program participants

• Prepare and maintain project files of program records, syllabi and correspondence

• Provide clerical, technical and/or programmatic support for assigned program areas in close collaboration with

coordinators

Customer Service Representative (CSR) 8/06 – 1/09

Simms Insurance Agency Lexington Park, MD

• Provided administrative support to the Personal Lines Department

• Quoted auto, home, personal catastrophe (umbrella) and motorcycle insurance

• Accepted new applications or recommended additional activities for ineligible risks

• Marketed the different company’s products and services we represented

• Greeted clients; answered telephones and maintained contact with clients in reference to their policies

• Accepted payment from clients and applied to proper policy

Underwriting Assistant 8/03 – 8/06

Cumberland Insurance Group Prince Frederick, MD

• Provided administrative support to Personal Lines Department & Senior Underwriters

• Conducted training of new employees and IT changes ; Liaison to Headquarters/IT Department

• Assisted in the underwriting management of the Mid region’s largest agencies

• Pre qualified all new business and endorsements

• Superior interpersonal skills; continually marketing activities that strengthen relationships between the regional office,

agency force and clients

Independent Administrative Consultant 1/99 – 8/03

• Assisted companies/individuals with administrative tasks to include typing of proposals, correspondence, account

receivable/payable, customer service

Special Project Analyst – United Planning Organization 10/00 – 10/01

Washington Elderly Handicapped Transportation Services (WEHTS) Washington DC

• Provided administrative support to the Director/General Manager of transportation/homebound delivered meals

division

• Prepared quarterly budget; biweekly payroll and distributed monthly statistical reports

• Maintained confidential client and staff information/files

• Collected funding and prepared for depositing

• Scheduled client transportation and meal delivery

• Generated payment vouchers to transportation agencies

• Substituted in dispatchers absence and/or breaks

Executive Assistant to the President/CEO (TEMP) 5/00 – 8/00

Mitchell Systems Corporation Washington DC

• Provided Administrative support to the President/CEO of IT firm

• Maintained daily calendar

• Prepared expense reports, purchase orders, accounting vouchers and checks for payment to vendors

Communications Assistant for Corporate and External Affairs 8/98 – 1/99

WorldSpace Corporation Washington DC

• Assistant to the Vice President of North American Media and Chairman’s Speechwriter

• Made travel arrangements for staff within PR department

• Maintained the corporate biography and photo gallery

• Assisted and substituted for the Corporate Events Manager

• Handled logistics for meetings/seminars (internal and external locations)

• Received and addressed incoming correspondence from the general public and WorldSpace worldwide

Senior Administrative Assistant 5/96 – 8/98

Fleishman Hillard Washington DC

• Provided administrative support to Sr. Vice President of Public Affairs, Sr. Vice President of Public Relations, six (6)

Account Executives, and Public Relations Consultant

• Made travel arrangements, created purchase orders, expense reports and other logistical record keeping

• Designed client presentations

• Maintained client and media database; daily contact with the media

• Handled logistics for meetings/seminars (internal and external locations)

• Conducted research for clients using the Internet and other search engines

EDUCATION

Property and Casualty Resident Producer License 3/05

Maryland Insurance Administration

Word Processing Certificate 11/86

Jefferson Business College Washington, DC

Prince George’s Community College – Largo, MD 8/83 – 6/84

REFERENCES AVAILABLE

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