Customer Service Technical Support
Resume:
Brittany S. Anthony
****************@*****.***
Permanent Address
Norfolk, VA 23503
OBJECTIVE To secure a position where my experience in customer service
and technical support may be utilized to make a positive
contribution to the company.
EDUCATION Bachelor of Arts May
2011
Norfolk State University
Major: Journalism
EXPERIENCE Liberty Tax Service, Hampton, Virginia January
2010 to April 2010
Data Entry/Tax Preparer
. Data Entry
. Administrative Duties
. Received Tax Preparer Certification with Government Issued
ID number
. Receptionist
Sears Roebuck and Co. June 2009 to
September 2009
Cashier
. Worked with money
. Processed purchases, returns, exchanges and credit card
payments
. Met daily sales quotas
. Set up promotional merchandise and literature
Liberty Tax Service, Virginia Beach, Virginia
December 2008 to April 2009
Technical Support and Customer Service
. Assisted Franchisees with software and network issues
. Interacted with Franchisees via webChat
. Accessed Franchisees computers and networks remotely
. Set up appointments
. Took surveys
. Made outbound calls
Teletech, Hampton, Virginia November 2006 to
August 2008
Customer Service and Technical Support
. Assisted customers with billing issues
. Provided customers with professional assistance in a timely
manners
. Took credit card and check payments and set up payment
plans
. Ability to troubleshoot equipment
. Summarized everything that occurred in a call quickly and
efficiently
. Experience answering multi-line phones
. Attention to detail and strong organizational skills
. Personable with excellent customer service and
communication skills
Contact this candidate