Customer Service Manager

Steven Ray Dillick, Jr.

***** ***** ******

Romoland, CA 92585

951-***-**** abkhhj@r.postjobfree.com

Objective:

. To establish a permanent career where I can continue to grow, advance

my skills, and continually demonstrate my positive customer/personal

service skills

Training:

. Up to date Guard Card

. CPR/First Aide Certificate

. Fork Lift Training

. Trouble shoot, fix, and define parameters of cell phone reception, as

well as repair computers collecting information regarding the

collection of the cell phone information

. Using GSP system to drive while collecting date, and/or collecting and

dropping off materials

. Use of UPS and Fed Ex delivery and retrieval systems for time

sensitive and security sensitive materials

. Computer Education Institute (2002-03), Riverside, CA, Certificate of

Completion

o Computer Programming : Extensive hands-on experience with

networking and repair technologies

. Customer service and conflict management skills

. Servicing, repairing, maintenance, and troubleshooting of industrial

air compressors

. Inventorying, ordering, picking up and delivering parts

Employment History:

. November 28, 2007 to present - Ralph's Warehouse - Security Department

o Check ID's, monitor grounds, keep records, monitor incoming and

outgoing vendors, training new security hires.

o Supervisor: CPL Lopez or CPL Adami 800-472-574, 1500 Eastridge

Ave., Riverside, CA

. September 2007 - November 2007- Fantasy - Bouncer and Door Manager

o Manager: Joe 909-***-**** 1091 S. La Cadena Dr., Colton, CA

92324

o Providing Security to the Bar/ Club and its Assets, Checking

ID's, Customer Assistants, Responsibility of opening or

closing, and Collecting Money

. May 28,2007 - September 21, 2007 Formerly known as Hoffmeister -

Driver, Yard Assistant, Computer Tech.

o Owner: Jim & Kelley Lindsey 909-***-****

o Driver, delivery, maintain and organize construction yard, front

desk as needed, Computer IT

. December 8, 2005 - May 25, 2007 - Telephia - Mobile Test Technician

o Supervisor: Chris Meija 434-***-****, 1326 Jefferson St.,

Lynchburg, VA

o Driver using GPS technology, telecommunications, trouble

shooting computer and cell phone systems, research and

collecting data, sending and receiving software through UPS and

FED EX

. January 29,2004 - October 1, 2005 Air 2000 - Service Technician

o Owner: Ron Bassler 909-***-**** 4805 Cheyenne Way, Chino, CA

o Servicing and repairing air compressors, inventory and,

customer service

. August 19,2003 - December 8, 2005 2005 TEK systems

o Supervisor: Gary Cox 949-***-**** Newport Beach, CA

o Computer Technician: System roll out and deployment for US Navy

and Marine Corps Internet

. April 4, 2000 - April 6, 2003 Ralph's Grocery Store - Courtesy Clerk

o Customer Service, Training new employees, Problem solving, Time

management, Loss Prevention

Personal References:

. Rudy Elizarraras: 714-***-**** Independent Contractor: Senior Flash

Developer, Fullerton, CA

. James McArthur: 951-***-****, Loss Prevention office, Moreno Valley,

CA

. Melissa and Tyler Greene: 559-***-****, Business Owners, Fresno, CA

. Becky Higginson: 951-***-**** Teacher, Personal Friend, Riverside,

CA

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