Customer Service Sales

Jeffrey W. Carner

* ******* *******, ***********, *** York, 12303

Phone 518-***-****

*E-mail: *******@*****.**.***

OBJECTIVE

To obtain a position that will encourage growth and utilize my extensive

experience and excellent people skills.

HIGHLIGHTS OF QUALIFICATIONS

Entrepreneurial - Owned and operated two individual businesses. Completed

an entrepreneurial course at the Albany-Colonie Chamber of Commerce and was

involved with the local SBA. Responsible for all facets of business

development including start-up, product knowledge, inventory, sales,

management, market and research.

Sales Management - Managed a team of associates for indirect support;

activations, billing adjustment, sales support; development of employee

manual, policy and procedures manual, and job descriptions; conducted

employment interviews and terminations; responsible for new hire

orientation. Designed and developed an employee recognition award program

to highlight and reward exemplary employees. Maintained quota levels and

growth projections on a monthly basis, indirect sales quota, sales support

"add on" quotas, churn rates and overall net growth.

Customer Service Management - Managed a regional call center responsible

for all of New York and New England. Maintained a Customer Service Center

with high call volume responsible for over 300,000 customers. Managed

Indirect Sales Support assisting over 40 sales associates with all facets

of daily activities. Supervised the Contract Processing Center, responsible

for entering information and maintaining customer records. Designed and

implemented a National Activation Center responsible for maintaining all

customers on a nationwide level.

New Hire Training - Implemented a new hire training facility designed to

welcome and train all new customer service and sales associates. Designed

and maintained a Standard Operating Procedure manual used throughout the

company. Constructed a start to finish training procedure that incorporated

all facets of the company including, policies, procedures, and company

standards.

RELATIVE PROFESSIONAL EXPERIENCE

Longhorn Restaurant and Bar, Lake Luzerne, New York, June 2010 to present

Bartender

Inventory control, bar management and bar operations.

UPS, Latham, New York, April 2007 to present

Package Handler

Unloading and loading airplanes at Albany air distribution center.

Century House Restaurant, Latham New York, April 2007 to May 2010.

Bartender

Banquet and pub bartending, liquor and food inventory management. .

Wireless World USA, Latham, New York, October 2003 - January 2007

Owner

Responsible for everything involved with running a wireless retail

business. Open / Close procedures, accounts payable, inventory control, new

hire training, P & L, advertising, and customer service.

SCS Media Group, Latham, New York, Jan 2003 - Jan 2006

Owner

Publication company that produces the Northeast Magazines in the Upstate,

NY area. Responsibilities included sales, design, pricing, promotions, and

follow through of the magazines.

T-Mobile USA, Latham, New York, November 2001 - December 2002

Indirect Sales Representative

Tasks included developing and expanding market coverage for T-Mobile

products and services through maintaining, enhancing and securing new

promotion and sales agreements with other consumer retailers. Provide

training and support to all customers and accounts as well as be

responsible for maintaining and replenishing all company collateral and

displays within the territory.

Zipparo Enterprises Inc., Kingston, New York, Jan 2000 - September 2001

Division Manager

Responsible for all aspects of business operations; train new employees,

reconcile billings, investigate and set up new carriers. Process the

monthly billings and monitor accounts for quality assurance. Accounts

payable and receivable while watching closely for churn. Increase sales,

set up promotions, design a SOP manual, and analyze company profitability,

Senior sales Executive / Retail Supervisor

Responsibilities included: open / close procedures, sales training, sales

promotions, daily operations.

ProForce Fitness, Austin Texas, January 1998 - December 2000

Operations Manager

Participated in the start up of a new company; assisted in the design of

new fitness products and the distribution of them. Designed sales

promotions and advertisements for the products. Assisted in the daily

operations of the company.

Arch Communications, Albany, New York, 1996 - 1998

Indirect Support Manager

Assisted the indirect channels with their daily operations. Manages the

indirect sales representatives with account set up and maintenance.

Maintained the billing system with regard to accounts payable and

receivable.

Regional Call Center Manager 1995 - 1996

Managed a customer service call center along with a contract-processing

center, while being involved with many different operations for the

organization.

EDUCATION

Albany Chamber of Commerce, Colonie, New York...Entrepreneurial Course Jan.

2003 - Aug. 2003

Hudson Valley Community College, Troy, New York...Business Administration

1988 - 1989

Junior College Of Albany, Albany, New York...Business Administration 1987 -

1988

Christian Brothers Academy, Albany, New York...Diploma 1987

INTERESTS

I like music, reading, and sports and I try to involve myself in charity

organizations.

References available upon request

Contact this candidate