Customer Service Representative
Resume:
Ryan R. Klubeck
*** ****** **., ******-*****, PA 18705
abkhgc@r.postjobfree.com
OBJECTIVE To obtain a position that will utilize my skills in writing, critical
thinking, and communication
EDUCATION King's College, Wilkes-Barre, PA
Bachelor of Arts, English and philosophy
Graduated: December 2008
Overall GPA: 3.806 / 4.000
SUMMARY OF Writing skills, demonstrated at Solid Cactus and various freelance
SKILLS jobs. Wrote search engine optimization (SEO) content and blogs for
over 30 clients and received critical praise from four different
supervisors.
Critical thinking and communication skills, demonstrated at All About
Dance. Provided swift and logical solutions to customer problems and
included all relevant details when reporting order status.
Leadership skills, demonstrated chiefly by musical pursuits. Wrote
80% of the material for a group that has released three albums and
performed consistently throughout its region for the past eight years.
Also marketed the group via the internet, flyers, and direct mail.
AWARDS AND Summa cum laude honors Phi Sigma Tau (philosophy honor
ACTIVITIES Moreau academic scholarship society)
Dean's list (all semesters) King's College radio (on-air
Sigma Tau Delta (English honor personality)
society) Ethereal Collapse (musical group)
WORK March 2010 - Present
EXPERIENCE Customer Service Representative, All About Dance, Forty Fort, PA
Responsibilities include tending to customer e-mails by reporting
order status, resolving conflicts, and recommending alternate courses
of action.
February 2009 - May 2009
SEO Intern, Solid Cactus, Shavertown, PA
Responsibilities included building links, blogging, and writing
content for clients' websites to improve their search engine rankings.
Content was developed by integrating strategically selected keywords.
June 2008 - July 2008
Research Assistant, King's College, Wilkes-Barre, PA
Responsibilities included researching legal topics for the King's
College Center for Ethics and Public Policy, including predatory
lending, organ donation, and salaries of college graduates at
entry-level jobs.
REFERENCES, PORTFOLIO, and PUBLICATION CREDITS available upon request
Contact this candidate