Customer Service Office

***** ** ** *********, ** ***** 423-***-****

***************@*******.***

Latocia Lathem

Objective

To obtain a Secretarial/Receptionist position where I can apply my office

knowledge and degree.

Technical Skills/Proficiencies

Microsoft Office, Word, Excel, Access, PowerPoint and Publisher

Typing 50 wpm

Filing/Editing

Transcription Skills

Customer Service Skills

Fax/Copy Machine

Multi-line Phone Skills

General Office Procedures

Telemarketing

Developed an ability to work in a fast-paced environment.

Very dependable and reliable

Experience

03/06-05/06 Law Office of Edward Pikeville, TN

L. Boring

Secretarial Position

Routing calls, scheduling appointments, typing dictations, distributing

mail, customer service, and cleaning the office.

06/06-12/06 High Country Archery Dunlap, TN

Telemarketer

Make outgoing calls, take orders from customers, filing, make copies,

prepare mailers, walk-in customers, routing calls, taking messages, and

cleaning the office.

Education

Chattanooga State Chattanooga, TN Office Management

Technical Community

College

Office Management

General Office Procedures

Obtained degree May 2008

References

Available upon request.[pic]

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