Customer Service High School
Resume:
MADONNA HANES
P O BOX ******
SAN DIEGO, CA 92142
abkhff@r.postjobfree.com
QUALIFICATION SUMMARY
Over 16 years of front line customer service experience. Excellent interpersonal skills, ability to work well
with others in both supervisory or support staff roles. Accustomed to working in a fast paced environments
with the ability to think quickly and successfully handle difficult situations.
SKILLS PROFILE
Strong Organization Skills Time Management Sales/Marketing
Computer Technical Skills Positive Attitude Team Player
Strong Communications Skills Training/Mentorship Detailed Oriented
Self Starter Can Do attitude Hard Worker
Productive in High Stress Environment
PROFESSIONAL EXPERIENCE
MH Global, San Diego, CA (12/08 –
08/10)
Customer Service Representative
• Responded to incoming calls and reply to email inquiries from customers.
• Processed and shipped product orders via Fed Ex, USPS and UPS software.
• Managed online web stores site to maximize internet sales.
• Assisted with accounting tasks and clerical duties as requested.
CTI Publishing, La Jolla, CA (01/05 –
11/08)
Admin Assistant
• Answered incoming calls and distribute incoming outgoing mail
• Copied, filed, faxed and scanned documents.
• Oversee office supply upkeep and ordering for common areas
• Assisted in maintaining the appearance of the office
Biophysics Chiropractic, San Diego, CA (01/00 – 12/04)
Front Office Assistant
• Answered all incoming calls, registered all patients, collected co payments & deductibles.
• Scheduled new appointments, call to remind patients of his/her appointments.
• Verified patient’s coverage of insurance or other agencies.
• Assisted doctor with patients needs and educated patients with products for sale.
Southwest Airlines, San Diego, CA (06/91 –
03/96)
Customer Service Agent
• Trained new staff on the use of reservations and flight management software.
• Dealt with customer’s service concerns and complaints.
• Checked passengers in and allocating seat assignments and boarding passes.
• Responsible for daily cash drawer and post shift reconciliation.
Hyatt Hotels, La Jolla, CA (12/89
06/91)
Reservationist Agent
• Responsible for handling all incoming calls into the reservations center.
• Coordinated with front desk as to conventions and VIP status of special guest’s arrivals.
• Assisted hotel guests with hotels amenities, services and area attractions.
• Proficient in utilizing the Hyatt Hotels reservations computer system.
Dollar Rent A Car, San Diego, CA (04/88 –
06/91)
Customer Service Agent
• Handled all phases of customer check ins, upgrades and insurance needs.
• Responsible for daily cash drawer and post shift reconciliation.
• Assisted customers with car returns policies and other related matters.
• Proficient in utilizing the Dollar Rent A Car reservations computer system.
EDUCATION
High School Diploma – Point Loma High School – San Diego, CA
Real Estate License – Coldwell Banker Reality – San Diego, CA
COMPUTER SKILLS
Windows Operating Systems – 95, 98, XP and Vista
Microsoft Office Suites – Access, Excel, Power Point, Word
Windows Internet Operations – Internet Explorer, Mozilla Firefox and Google Chrome
e Commerce Systems – eBay, Yahoo, Amazon, PayPal and Google Checkout
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