Project Manager Customer Service
Resume:
Peter Rafferty
Walnut Creek, CA *****
abkhe3@r.postjobfree.com
. Skilled in multi-tasking, leadership, customer service, organization
in project planning, scheduling-and-executing, and excellent verbal
and written communication skills.
. Proficient with programs such as Microsoft PowerPoint, Project 2007,
Outlook, Word, Excel, Access, Navision, Intuit QuickBooks, Xactiware's
Xactimate 2002 and 2005, Adobe Pro, and Autoquotes
EDUCATION:
San Jose State University, San Jose, CA
B.S., Business Administration: Management, 2005
EXPERIENCE:
East Bay Restaurant Supply, Oakland, CA
Project Management Assistant 2010-2010
East Bay Restaurant Supply specializes in commercial design and build
and residential kitchen equipment. As a project management assistant
in the Contract department, it was my responsibility to properly
document submittals (drawings), create orders, schedule deliveries,
print and send drawings, manage a project's inventory, balance project
reconciliations, and post/submit all change orders.
. Assisted in reviewing plans for field measurements, installations, and
red lines, alleviating the Project Manager of possible future
mistakes.
. Developed a personal way to manage all inventory on projects,
resulting in efficient and effective response to lead times and
delivery dates for each project item.
. Audited entire project sales orders against project specifications,
drawings dimensions and cut book specifications to ensure an accurate
delivery and install date.
. Formed relationships with vendor representatives and negotiated often
for pricing on change orders-ultimately saving an additional 5% where
applicable.
A Better Restoration, Inc, Dublin, CA
Project Manager 2005-2009
A Better Restoration, Inc is a general contractor in construction and
restoration emergency services. Some duties were: project estimation,
managing teams, customer service follow-ups and meetings, budgeting
projects, contacting and retaining vendors, pricing negotiation,
scheduling, and on-call status for emergency services after hours.
. Increased revenues in emergency restoration by 5% in first year of
employment
via corporate direct marketing and door-to-door cold calling of
insurance agents, adjusters, property managers, developers, home and
commercial owners
. Developed personal strategies in learning language and finishing
estimates with day-to-day restoration and repair workloads, which
enlarged the overall manageable size of jobs by 50%
Page 2 Peter Rafferty 925-***-****
. Changed old system of "1 vendor" mentality to a "3 or more" list, kept
these vendor relationships, and negotiated all final estimates down,
increasing bottom line by 10%
Bank of the West, San Jose, Walnut Creek, CA
Customer Service Representative 2005-2005
During college I worked as a part-time/flex teller at Bank of the
West. The position required the use of proprietary banking software,
hardware, and online ID verification sites. My responsibilities included,
but were not limited to: making daily deposits and withdrawals from retail
accounts, opening and closing safety deposit box accounts, exchanging
currency, selling retail banking products, making cashier's checks,
ordering checks, opening and closing of the bank, reporting suspicious
activity, filling ATMs, following bank SOPs and auditing cash drawers.
. Managed over $10,000 cash per day in register for transactions; and
never was out of balance.
. Sold bank products in order to meet monthly quotas: checking, savings,
money market accounts-made top 3 in bank first 3 months of employment.
. Executed 100-200 monetary transactions per day: deposits, withdrawals,
exchanges, money order, cashiers checks, governmental bonds
ACTIVITIES:
Vice President, AIESEC, Culture Team, 1 Term, SJSU, 2005
Member, Sigma Pi Fraternity International, SJSU, 2002-2005
Volunteer, Rebuilding Together Oakland, 2008
Volunteer Recruitment Coordinator, Muscular Dystrophy Association,
2009
Volunteer, Habitat for Humanity, Oakland, 2009
CERTIFICATIONS:
IICRC : Water Damage, Fire and Smoke Restoration, Odor Control,
Carpet Cleaning
Claims Training Services: Insurance Subrogation I
New Horizons: MS Project 2007 I, II
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