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Project Manager Customer Service

Location:
Walnut Creek, CA, 94597
Posted:
July 12, 2010

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Resume:

Peter Rafferty

Walnut Creek, CA *****

925-***-****

abkhe3@r.postjobfree.com

. Skilled in multi-tasking, leadership, customer service, organization

in project planning, scheduling-and-executing, and excellent verbal

and written communication skills.

. Proficient with programs such as Microsoft PowerPoint, Project 2007,

Outlook, Word, Excel, Access, Navision, Intuit QuickBooks, Xactiware's

Xactimate 2002 and 2005, Adobe Pro, and Autoquotes

EDUCATION:

San Jose State University, San Jose, CA

B.S., Business Administration: Management, 2005

EXPERIENCE:

East Bay Restaurant Supply, Oakland, CA

Project Management Assistant 2010-2010

East Bay Restaurant Supply specializes in commercial design and build

and residential kitchen equipment. As a project management assistant

in the Contract department, it was my responsibility to properly

document submittals (drawings), create orders, schedule deliveries,

print and send drawings, manage a project's inventory, balance project

reconciliations, and post/submit all change orders.

. Assisted in reviewing plans for field measurements, installations, and

red lines, alleviating the Project Manager of possible future

mistakes.

. Developed a personal way to manage all inventory on projects,

resulting in efficient and effective response to lead times and

delivery dates for each project item.

. Audited entire project sales orders against project specifications,

drawings dimensions and cut book specifications to ensure an accurate

delivery and install date.

. Formed relationships with vendor representatives and negotiated often

for pricing on change orders-ultimately saving an additional 5% where

applicable.

A Better Restoration, Inc, Dublin, CA

Project Manager 2005-2009

A Better Restoration, Inc is a general contractor in construction and

restoration emergency services. Some duties were: project estimation,

managing teams, customer service follow-ups and meetings, budgeting

projects, contacting and retaining vendors, pricing negotiation,

scheduling, and on-call status for emergency services after hours.

. Increased revenues in emergency restoration by 5% in first year of

employment

via corporate direct marketing and door-to-door cold calling of

insurance agents, adjusters, property managers, developers, home and

commercial owners

. Developed personal strategies in learning language and finishing

estimates with day-to-day restoration and repair workloads, which

enlarged the overall manageable size of jobs by 50%

Page 2 Peter Rafferty 925-***-****

. Changed old system of "1 vendor" mentality to a "3 or more" list, kept

these vendor relationships, and negotiated all final estimates down,

increasing bottom line by 10%

Bank of the West, San Jose, Walnut Creek, CA

Customer Service Representative 2005-2005

During college I worked as a part-time/flex teller at Bank of the

West. The position required the use of proprietary banking software,

hardware, and online ID verification sites. My responsibilities included,

but were not limited to: making daily deposits and withdrawals from retail

accounts, opening and closing safety deposit box accounts, exchanging

currency, selling retail banking products, making cashier's checks,

ordering checks, opening and closing of the bank, reporting suspicious

activity, filling ATMs, following bank SOPs and auditing cash drawers.

. Managed over $10,000 cash per day in register for transactions; and

never was out of balance.

. Sold bank products in order to meet monthly quotas: checking, savings,

money market accounts-made top 3 in bank first 3 months of employment.

. Executed 100-200 monetary transactions per day: deposits, withdrawals,

exchanges, money order, cashiers checks, governmental bonds

ACTIVITIES:

Vice President, AIESEC, Culture Team, 1 Term, SJSU, 2005

Member, Sigma Pi Fraternity International, SJSU, 2002-2005

Volunteer, Rebuilding Together Oakland, 2008

Volunteer Recruitment Coordinator, Muscular Dystrophy Association,

2009

Volunteer, Habitat for Humanity, Oakland, 2009

CERTIFICATIONS:

IICRC : Water Damage, Fire and Smoke Restoration, Odor Control,

Carpet Cleaning

Claims Training Services: Insurance Subrogation I

New Horizons: MS Project 2007 I, II



Contact this candidate