Customer Service Representative

Location:

Posted:

October 01, 2010

Denise E. Roberson

abkhe0@r.postjobfree.com

PROFESSIONAL EXPERIENCES

West Telemarketing Corporation May 2007 - October 2008

Spoke with customer concerning their cell phones. Resolved customer

problems with billing, performed trouble shooting tasks and educated

customers Reviewed accounts for billing errors and applied credits if

needed. Assisted with the training of new employees and answered co-workers

questions.

Jo Ann Fabrics April 2006 - May 2007

Sales Associate

Listened carefully to customers and determine their needs. Calculated

yardage needs and accurately cut fabric, ribbons and lace. Educated

customers concerning product use and needs for their project. Stocked

inventory and participated in the redesign of a store.

Sew Images January 2003 - December 2005

Sales Associate

Assisted with day-to-day store operations; demonstrated and sold sewing

machines and sewing accessories, worked the cash register, processed

machines coming in for repairs and inventory management. When the owner

attended conferences, successfully ran the store.

Labor Ready July 1999 - October 2000

Branch Manager, Richmond, CA March 2000 October 2003

Revenue for the first year 2.1 million dollars

Hired and trained the office staff. Prepared performance evaluations and

determined amount of yearly bonus. Matched the temporary employee's skill

set to the job requirements to ensure satisfactory job performance. This

ensured customer satisfaction and repeat business. Reviewed job

classifications to ensure the correct Workman Comp Code was assigned.

Customer Service Representative, Fairfield, CA July 1999 - February 2000

Processed payroll daily reviewed work tickets for errors and processed

payments for temporary employees. Made cold calls to secure new customers

and account receivable calls.

Internal Revenue Service, Oakland, CA February 1987 - January 1999

Collections Manager

Supervised a team of customer service representatives; they were

responsible for collecting delinquent taxes, tax returns, issuing levies

and liens. Reviewed their work to ensure the correct policies and

procedures were followed. Career with the Internal Revenue began as a

Customer Service Representative.