Customer Service Sales

OBJECTIVE: To gain familiarity with the law

EDUCATION Saint Mary's College of California

Moraga, CA May 2008

B.A. Sociology, 3.61 GPA

Alpha Kappa Delta, International Sociology Honor Society

Dean's List, Cum Laude

High Potential

Latino Highest GPA Award

Study Abroad Universidad Internacional

Morelos, Mexico Spring & Summer 2007

? Explored Mexican culture, past and present, through self-

immersion and casework instructed in Spanish

? Coursework highlights included Analysis of Mexican

culture, Latin American Studies, Mexico Today, and Chicano

Culture and Society

Senior Thesis Research and collect data on academic success of first

generation college students on campus

? Presented in the Sociology and Anthropology Conference at Santa

Clara University

Projects Domestics at Saint Mary's: Analyzed the oppression

of immigrant workers in society, examined discrimination, low wages

and poor treatment of such workers on SMC campus

Life in the Kitchen: Studied the culture of immigrant kitchen staff

and their interaction with the student body through qualitative

methodology

Inspiring the Naturalized to Vote: Collaborated closely with

International Institute of the Bay Area on Immigration Legal

Services to enhance political experiences of minority groups

APTITUDE Bilingual in English and Spanish, great interpersonal

communication, patient and reliable. Ability to multi-task and

prioritize all task effectively. Organized, self motivated, quick

learner, attention to detail, excellent independent worker and great

leadership skills.

SKILLS Microsoft Excel, Word, PowerPoint, Publisher, Internet and

Database Research, Filing and Editing, Telephone

Etiquette, Customer Service Skills, and Ability to meet deadlines

EXPERIENCE Americore Volunteer at Tides School Providence

Providence, RI 2008-July 2010

School Social Worker

? Provide skill development assistance for at-risk students in social

and emotional competencies

? Provide counseling services to students in conjunction with a

variety of outreach/ supportive services

?Maintain meaningful and therapeutic relationships with students of

different ethnicities and backgrounds

Home Based Clinical Services

? Monitor and provide support to meet the needs of at-risk youth

through HBCS clinical guidance

? Build a positive relationship with client and family in order to

work as a team to relieve client issues

? Establish a working relationship with collaborative partners,

schools, agencies, and referral sources

International Institute of Rhode Island, Volunteer Providence, RI

2009-June 2010

? Serving immigrant and refugee individuals and families by providing

educational, legal, and social services

? Assist accredited caseworkers to prepare N-400 applications for

permanent residents seeking naturalization

? Perform administrative duties such as receiving and directing

clients, word processing, filing, faxing and using the extensive

software.

Catholic Institute for Lasallian Social Action, SMC Moraga, CA

2007-2008

Community Service Coordinator

? Recruited students for volunteer opportunities, supported

on-campus social justice events and speakers

? Advertised for major events and directed organizations

employing students

International Institute of the Bay Area,

Intern Oakland, CA January- May

2008

? Translated applications into Spanish and interpret Latino

client meetings in English to attorney

? Assisted with the preparation of petitions for interim U Visa

relief

? Drafted declarations and personal statements from victims

of domestic violence

? Scheduled appointments, organized legal documents and files, and

handled police reports

County Office of Human Relations Santa

Clara, CA Summer 2007

? Planned and facilitated a public forum on immigration issues

? Created Microsoft Excel Sheets, PowerPoint presentations, reports

and memos

? Collaborated with local agencies; conducted research and

analyzed data regarding areas of interest for minorities

Catholic Institute for Lasallian Social Action, SMC Moraga, CA

2007-2008

Community Service Coordinator

? Recruited students for volunteer opportunities, supported

on-campus social justice events and speakers

? Advertised for major events and directed organizations

employing students

Academic Support Center

Moraga, CA 2006

Note Taker

? Wrote detailed notes for students with disabilities

Forever 21

San Jose, CA Summer 2006

Sales Associate

? Responsible for customer service, product display and merchandise

inventory

City Of Morgan Hill

Morgan Hill, CA Summer 2005

Event Attendant

? Monitored parties and weddings by enforcing city

ordinances and procedures

? Supervised events and provided high level of customer

service

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