Customer Service Sales
Resume:
Shamika Jenkins
Shreveport, LA 71129
Phone: 318-***-****
Email:
Objective
To obtain a position in the Customer Service area to utilize my five year extensive experience that will enhance and
develop further career opportunities.
Professional Experience
AT&T Internet Services, April 2008- Currently
Tech Support Agent
Provide first-level telephone support for hardware and software installation issues for over 500
users.
Assists with internal and external clients with issues involving system navigation, network
configuration and operating systems.
Help manage ticket requests and resolutions using service request program.
Achieved 90% problem resolution rate of all inbound client calls within 15 minutes or less
JC Penney Company, August 2007-Currently
Customer Representative
Coordinate merchandise for customers and up sale with other products.
Effectively and efficiently meet and exceed monthly quotas.
Work with visual team to present merchandise to customers on the sales floor.
Provide excellent customer service through customer contact on special events and sales.
US Support Company, January 2006-April 2008
Quality Analyst/Tech Support Agent
Listened to, monitored and evaluated agent’s calls for various companies within U.S. Support
Identified and documented errors found.
Recorded, compiled, and produced results reports of audits and training sessions to
management.
Prepared monthly status reports, tracking documents, and trending statistics.
Created training materials and desk aids.
Provided training, coaching, and mentoring to new teammates and contribute to the continued
development of current teammates
Worked with management team to develop standards and audit to ensure they are being met.
Maintained respectful, effective, and confidential communications with teammates and
management.
Blockbuster Video, April 2005-January 2005
Customer Service Representative
Created a positive store atmosphere by proactively engages customers in conversation about
products that Blockbuster offered both in and out of store.
Resolved customers' issues and demonstrates empathy for customers' situations when needed.
Processed transactions quickly and without errors while utilizing the computerized point of sale
system to complete both credit and cash transactions while maintaining member accounts.
Ensured store appearance was in compliance with ongoing marketing programs, products were
displayed timely and appropriately, and maintained the store per company standards.
Followed all policies as it related to member data, Loss Prevention procedures, and cash
handling.
General Motors, May 2004- January 2005
Production Line Worker (Quality Control)
Operated the assembly line in production of vehicles
Ensured vehicles were within compliance and safety guidelines
Completed production targets within deadlines
Met all productivity goals.
Reported to the supervisors about the observations/abnormalities of the Hummer H2
Stein Mart, August 1999- May 2004
Customer Service Rep/ Service Desk
Welcomed customers and answered customer questions regarding products and services.
Helped customers with buying decisions.
Operated cash registers to complete customer transactions (purchases, returns & credits)
Displayed merchandise and maintain a clean shopping area to maximize store appeal.
Assisted in the receiving and of new merchandise from vendors.
Prepared merchandise for the selling floor.
Assisted in minimizing loss of company assets.
Contributed to team efforts.
Regions Bank & Trust, August 2000- May 2001
File Clerk
Verified all signatures on loan and bank documents
Ensured all required attachments were included with paperwork being reviewed/processed
Filed documents in a numeric process on business and personal accounts
Pulled and prepped documents to be sent out
Scanned, shifted and moved loan documents
Education
Grambling State University/ Bachelor of Science in Marketing: Date of Graduation: December 2005
.
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