Customer Service Manager

Orlando Rivas

**** ********** ** #* ******, CA. *5020

Phone Number: 408-***-****

E-mail Address: abkhcg@r.postjobfree.com

Objective

To obtain a position with potential for advancement where I can utilize my

intra personal skills.

Qualifications

Experienced and goal oriented automotive dealership business sales and

management

Great customer service skills

Warranty Fundamentals

Leasing Properties USDA and Tax Credit /Recertifications

Highly skilled in achieving exceptional results in company growth, planning

advertising and increasing company sales.

Bilingual-English/Spanish

Computer Skills/ Yardy Voyager/Cams/Microsoft excel /Word/Desk Manager

Fork Lift Driving/Inventory Control System

Education

1994-1999 Los Angeles Community Adult High School Los Angeles, CA.

Relevant Experience

May 2010 to Present Parking Company of America LLC

Assistant Manager

I supervise a company location making sure employees provide the best

customer service and behavior by greeting, helping, directing and parking

over 300 vehicles in a daily basis.

May 2009 To May 2010 Meridian West Specialties Inc.

Sales Person / Driver

Inventory Control warehouse, training, promoting, company products.

Collections

Selling

Opening new accounts and delivering Products to clients.

Re-establishing confidence with old and new accounts by providing new

excellent service

Collecting payments on a daily basis

May 2007 to November 2008 Auto Expo of Morgan Hill Inc.

Sales Manager

Created working relations and liaisons with numerous advertising

institutions including Spanish radio and publications.

Promoting grand openings events.

Managed and oversaw the development and implementation of new policies,

sales procedures, customer relations company human resources, auto industry

standards sales, and leadership.

Request auto loans to banks, credit unions, private finance individuals via

dealer track, fax, and create new finance accounts for the company. Managed

loan packages and submitted to lenders.

Sales and assisted customers with warranty needs.

Managed inventory control system, posting charges in Auto Desk Manager,

Auto

Explorer data system, calling contractors to request service and order

company supplies.

Created work orders and assigned the vehicles to a technician for service.

Collect cash daily from customers and create bank deposits.

Contracted new clients. Managed and filled small claims court paper work.

Conducted interviews, with in house customers who had financial

difficulties and settle agreements before court trials.

Managed all DMV paper work such as report of sales, titles, vehicle/vessel

transfer and reassignments, etc.

September 2005 to May 2007 South County Housing/SCPM Gilroy, CA.

Assistant Property Manager

Process Applications do credit check and criminal background.

Opening new USDA and low Income family properties

Schedule appointments for annual Inspection. Make monthly maintenance work

order report. Make sure all tenants get a recertification application -

(Look through tenant list). Schedule the Maintenance persons work for the

day (when needed). Take tenant complaints File: work orders -Letters mailed

out to residents -Waiting list numbers -Returned letters- Annual

inspections. Print out CAMS reports. Translate documents in Spanish. Do

Move-in and Move-out inspections -Make bank deposits -Count Cash coming in

from resident managers-Data Entry -Log rents in CAMS system. Notify

Resident managers for meetings (Verbally and written). Order Office

Supplies Make appointments for work o

orders. Call vendors when needed Take work orders from tenants. Log work

order on excel spreadsheet. Do lease up on new properties. Multi-task phone

lines.

August 2004 to August 2005 Stein & C. Trusty Co. Associates Los Angeles.

CA.

Personal Assistant

Responsible for financial Transactions. Calling Contractors to request

service for the company needs. In charge of food/grocery inventory, service

cars, out going mail. Ordering Supplies and products. General cleaning,

serving food, handling cash and organize special events.

July 2003 to August 2004 Beverly Crest Cleaners/Burton Way Beverly Hills,

CA

Driver/Customer Service

Delivering products and providing an excellent service to clients to their

residences, collecting cash and credit account charges.

Other Experience

April 2000 to July 2004 Papa Johns Pizza West Los Angeles, CA.

Driver Customer Service Assistant Manager

Assisting the store manager by taking charge of store procedures and

training new employees. Take complaints from clients. Balanced registers

daily and made bank deposits, Made sure clients received their order in a

timely manner. Prepared and cooked food. Maintained an excellent driving

record. Assisted in keeping a safe hazard-free work environment.

January 2001 to June 20O2 Long Drugs Stores West Los Angeles

Cashier Customer Service/ CSM

Sales floor, stocking. Warehouse forklift driving. Setting new accounts for

new clients. Managed cashiers.

September 1999 October 2001 W.I.Simonson Mercedes Benz Santa Monica, CA.

Pre-delivery Inspection and Inventory Control Supervisor

Time keeping. Dispatch. Multi- task phone Lines. Managed two departments.

Created work orders and assigned the vehicles to the appropriate

technicians. Received vehicles from MBUSA, assigned a stock number, input

information in ADP and advent Inventory data control system, called

vendors, and order supplies.

References Available Upon Request

Contact this candidate