Customer Service Data Entry

Courtney Bouldin

Phone 601-***-****

*******************@*******.***

Career Overview

Team member with five years of experience in customer service. Areas of

expertise include excellent communication skills, exceptional customer-

relation skills, professional demeanor, strong work ethic, committed and

motivated. Hard-working, multi-tasking Receptionist with outstanding

telephone, scheduling and documentation skills.

Skill Highlights

-Energetic and organized -Data Entry

-Telephone Skills -Excellent communication

skills

-Time Management -10-Key Proficient

-Data Collection -Planning/ Coordinating

-Scheduling

-Filing and data archiving

Core Accomplishments

-Demonstrated proficiencies in telephone, e-mail, fax and front-desk

reception within high-volume environment.

-Developed and created effective filing system to accelerate paperwork

processing.

-Answered multiple phone lines, transferred calls to corresponding

departments.

Professional Experience

Increased customer loyalty through "second-mile service" and improved

communication efficiency. I have assisted in data entry, receptionist

duties, file organization, research and development. Also, have maintained

and prioritized daily tasks and projects including: call logs,

appointments, mail, announcements and general errands.

Education

Jackson State University EGD: May 2012

-Psychology courses: Intro. to Psychology, Statistics I and II, Behavior

Modification, and Developmental Psychology

-Minor in Mandarin Chinese

-Study Abroad in Taiwan (Summer 2009)

Keywords

Inventory, office supplies, reception, front desk, assistant, Microsoft

Office, data entry, scheduling, 10-Key, filing, creative problem solving,

customer service, telephone skills, time management.

References

Available upon request

Contact this candidate